Pearle Vision - Apprentice Optician

GENERAL FUNCTION The Apprentice Optician attracts and retains customers by delivering an exceptional customer experience, fostering customer retention, and promoting outstanding associate/doctor satisfaction. The Apprentice Optician demonstrates all aspects of the Neighborhood Eye Care Experience. MAJOR DUTIES & RESPONSIBILITIES Greets customers without delay. Shows urgency in providing service to customers and satisfying their needs. Determines the reason for the customer’s visit, exchanges names, and explains how to shop at Pearle Vision. Identifies and escorts the customer to the appropriate location in store. Attentive to details; under guidance, reviews prescriptions and identifies special needs. Consistently demonstrates adherence to NECE. Performs work accurately and thoroughly. Identifies situations involving unsatisfied customers and acts quickly for resolution, focusing on what we can do, not what we cannot. Uses the Eyewear Consultation Folder to educate the customer on Pearle Vision products, guarantees and services including eyewear care tips, complimentary adjustments, and follow‑up services. Under guidance and instruction from an Optician: Handles tasks such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, being thorough and exact in details. Ensures finished eyewear meets Pearle Vision optical standards and customer requirements/requests. Troubleshoots vision issues and determines the correct course of action. Demonstrates good product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames. Assists the customer in selecting frames and lenses that are best suited for their needs. Operates the software system by inputting customer and prescription information with accuracy and attention to detail, and ensures eyewear is being processed and followed through on. Accurately operates the cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance, and coupons. Ensures the customer is aware of the expected delivery date of eyewear. Takes pride in the appearance of the store and shows initiative in keeping the displays and inventory clean, attractive and organized. Informs management of potential safety opportunities (e.g., broken tiles, furniture, etc.). Demonstrates safe work habits. BASIC QUALIFICATIONS High School Graduate or equivalent. Registered in State licensure program (where applicable) or equivalent schooling. Previous optical and retail experience. Knowledge of State/Prov licensing and guidelines. Knowledge of current optical theory and practices. Strong communicator and listener to customers and associates. Strong basic math skills (addition, subtraction, multiplication, division). Awareness of current fashion trends. Strong interpersonal skills (friendly, caring, patient). Sales skills. Knowledge of store merchandise. Familiarity with cash register, computers, and calculators. PREFFERED QUALIFICATIONS Pay Range: $18.03 - $25.04 per hour. This role offers a competitive bonus and/or commission plan, complemented by a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, class, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr