Teller Supervisor

Teller Supervisor

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

As a Teller Supervisor at Associated Bank, you will lead a team dedicated to delivering exceptional customer service while ensuring smooth daily branch operations. You'll support branch success by coaching tellers, enhancing customer relationships, and promoting financial solutions. This role offers the opportunity to build leadership skills and contribute to the overall success of the branch.

Key Accountabilities

• Lead and supervise teller staff to ensure efficient, customer-focused service.
• Perform and oversee customer banking transactions while resolving service inquiries.
• Coach and motivate tellers to identify customer needs and refer appropriate financial solutions.
• Ensure compliance with banking policies, procedures, and regulatory guidelines.
• Conduct regular cash counts and maintain operational accuracy of teller drawers and cash vault.
• Train, develop, and mentor team members on operational and service standards.
• Partner with the Branch Manager to maintain branch operational integrity and assist in their absence.
• Promote digital banking tools and customer channels to enhance the customer experience.

Education & Experience

Required:

• High school diploma or equivalent.
• 2+ years of customer service experience in a retail or banking environment.

Preferred:

• Previous leadership or supervisory experience in a financial or retail setting.
• Experience with cash handling and sales referral processes.

Why You'll Love Working Here

At Associated Bank, you'll join a team that values growth, collaboration, and exceptional customer service. We offer professional development, supportive leadership, and opportunities to make a meaningful impact in your community. Apply today to make a difference in the lives of our customers and grow your career with us.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

$17.00 - $26.08 per hour