BDC Service Clerk

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. SERVICE DEPARTMENT Full Time Sales Baytown, TX, US Salary Range: $15.00 To $18.00 Annually Wischnewsky CDJR is seeking a motivated, organized, and computer-savvy Service BDC Representative to join our growing service department! We are focused on growing our service department and delivering an excellent customer experience. We provide the customer lists, tools, and support needed to succeed. We’re looking for someone who can stay organized, consistently make calls, and turn customer conversations into scheduled service appointments. This position is primarily responsible for making outbound calls to customers, scheduling service appointments, contacting customers with open vehicle recalls, and helping drive traffic into our service department. Customer call lists will be provided! We are looking for someone who is comfortable on the phone, highly organized, and proficient with computers and spreadsheets. Position Summary Position: BDC Service Representative Classification: Full Time Reports To: Service Manager Work Location: In person; Baytown TX Essential Duties include but are not limited to: Make outbound calls to customers using provided customer lists. Contact customers with open manufacturer recalls and schedule appointments to have recall repairs completed. Schedule appointments for routine maintenance, recommended services, and vehicle repairs. Follow up with customers who are due or overdue for service. Utilize Microsoft Excel and other computer programs to organize customer information, track calls, and manage appointment lists. Maintain accurate records of customer interactions, scheduled appointments, and follow-up activities. Meet daily outbound call and appointment-setting goals. Work closely with service advisors and management to maximize appointment opportunities. Provide professional and friendly customer service. Other Duties May be assigned Knowledge, Skills & Abilities: Strong computer skills are required. Proficiency in Microsoft Excel and spreadsheets is strongly preferred. Ability to organize, update, and maintain customer databases and tracking spreadsheets. Comfortable making a high volume of outbound calls daily. Strong organizational skills and attention to detail. Self-motivated with the ability to work independently and meet performance goals. Previous BDC, call center, customer service, or automotive dealership experience is a plus. Ability to multitask and learn new computer systems quickly. Relevant Work Experience & Other Requirements: Must meet dealerships requirements for employment which include background check and drug screening Competitive base pay Bonus opportunities for appointments scheduled Performance-based earning potential Paid training Opportunities for career growth and advancement Positive, team-oriented work environment Previous dealership BDC/customer service experience is a plus Ability to multitask and prioritize tasks Proficiency with computers and various software applications Must have a valid driver’s license and be insurable based on driving record. Must be a minimum of eighteen years of age Must be punctual and reliable. Physical Requirements: Must be able to sit, stand, and/ or walk for extended periods of time Competitive Commission Based Pay Plan Paid Time Off 401K retirement plan & annual employer match Health, Vision, and Dental benefits Health Savings Account Company Paid Life Insurance Disability, Voluntary Life, & Supplemental plan options Discounts, perks, and incentives Paid Training Opportunity for Growth & Development Safe & Team Oriented Work Environment Bayway Auto Group is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sex, age, national origin, or disability. We commit to providing reasonable accommodations to qualified individuals with disabilities, as required by the Americans with Disabilities Act (ADA). #J-18808-Ljbffr Bayway Lincoln