Team Leader
$80k - $120kNova 401(k) Associates
AFS is hiring a Team Leader for the Client Relations Team. The focus of this position is managing a team of professionals to meet firm goals. The Team Leader is responsible for training, goal setting, creating a positive work environment for junior staff, and performance reviews for the team members. Team leaders typically have input into setting policies and are expected to champion AFS culture and goals. Team leaders are evaluated primarily on the success of their team. For this position, an individual must have a minimum ten years of industry experience and five years of supervisory experience. Job Responsibilities Manage a team of 6-8 staff members, which will include some combination of Senior Account Managers, Account Managers and Associate Account Managers. Management will include ensuring client satisfaction of the clients assigned to the team, managing the team to meet AFS’s performance metrics, providing training and feedback to team members, and completing salary and performance reviews Must be a champion for AFS values and policies Assist in training staff members throughout the year Resolve a minimum of 50% of service issues escalated by team members Keep current with new regulations and legislation as well as an awareness of proposed regulations and legislation Assist with a minimum of three AFS client/broker outreach initiatives throughout the year, such as live seminars, webinars, or special AFS events Assist team members with annual client reviews Maintain a caseload of about 50 clients Provide design and consulting services to plans assigned to the team Cultivate existing client relationships for plans assigned to the team Communicate with principals, clients, financial advisors, attorneys, CPAs, and other professionals on plans assigned to the team Qualifications 10+ yearsof experience in nondiscrimination testing 5+ years of supervisory experience Credentials with a nationally recognized organization (ASPPA or NIPA) Strong knowledge of ERISA and Internal Revenue Code and Regulations Strong research and analytical skills Excellent written and verbal communication skills Proficiency in MS Excel and MS Word Superior organizational and coordination skills Flexibility, adaptability, and ability to multi-task Knowledge of Pension Pro is a plus Compensation and Benefits Base Salary $80,000-$120,000 Medical, dental, disability, and life insurance Paid time off 401(k) plan with employer match Work Location/Hours Work from home Must work from USA and be authorized to work for any US employer We will supply all necessary computer equipment You may choose a start time between 7:30 am and 8:30 am Interested in building your career at Nova 401(k) Associates ? Get future opportunities sent straight to your email. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Select... Select... Start date year End date month Select... End date year Please provide your complete address (Address 1, Address 2 (if applicable), City, State, and Zip Code). * Are you legally eligible for employment in the United States? * Select... Please provide your United States Visa status, if applicable. Are you at least 18 years old? * Select... Have you filed all required federal and state personal tax returns timely? * Select... Have you paid all federal income taxes that you owe? * Select... If you have not paid all federal income taxes that you owe, have you entered into a payment agreement with the Internal Revenue Service? * Does not apply to me Yes No Have you declared bankruptcy in the last five years? * Select... Have you had a property foreclosed upon or been sued for nonpayment on bills in the last five years? * Select... In the past five years, have you been more than 90 days behind on any bill? * Select... If you owe child support, are you current on your child support? * Does not apply to me Yes No What hours are you available to work? * If hired, when could you start? * Do you have 10+ years of experience in nondiscrimination testing? * Select... Do you have 5+ years of supervisory experience? * Select... Do you have credentials with a nationally recognized organization (ASPPA or NIPA)? * If you answered yes to the previous question, please list your credentials. Do you have strong knowledge of ERISA and Internal Revenue Code and Regulations? * Select... Do you have proficiency in MS Excel and MS Word? * Select... What is your minimum required salary? *
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.... Customer Service Coordinator must be well-informed, courteous team members who provide our internal and external guests with excellent... ..., and responds to related guest inquiries. Acts as a service leader and role model championing property service programs. Maintains...Hourly payWork at officeLocal area- ...Job Title Area Customer Service Coordinator Summary Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new...Work experience placementWork at office
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A leading animal welfare software company is seeking a Customer Solutions Manager to support shelters and rescues using their platform. You will resolve customer inquiries via email and chat, and collaborate internally to improve user experience. Strong communication skills...Remote work- ...discovery to launch. The ideal candidate will manage detailed project plans, oversee onboarding tasks, and collaborate with technical teams to ensure success. This role requires 3-5 years in a customer-facing role within a B2B SaaS environment, strong organizational and...Remote work
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$165k
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$100 per hour
...still using on-premise systems, and the industry has not seen new entrants in more than 30 years. Our AI-native ERP lets accounting teams achieve more in less time. $5M-ARR businesses to NYSE-listed companies trust DualEntry to automate away manual data entry work with...Immediate startShift work- ...when customers are frustrated and be comfortable using computers. In this role you will maintain a professional attitude, respond to inquiries promptly, keep accurate records, and support a team of junior representatives to ensure customer satisfaction. #J-18808-Ljbffr...
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