Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Flexible schedule

ABOUT OUR AGENCY:
With over 33 years of experience with State Farm, including 11 years in Agency Field Leadership, our office is built on a foundation of deep industry knowledge, strong community ties, and a commitment to excellence. We’re proud supporters of Abbeville and Dixie High Schools, active members of the Abbeville Chamber of Commerce and Abbeville Rotary Club, and honored to have qualified for both Million Dollar Round Table and Chairman’s Circle — achievements that reflect the strength of our team and the trust of our community.

We’re looking for someone who thrives on opportunity — a self-starter who’s resourceful, driven, and unafraid to find answers and take initiative. In return, we offer a supportive environment with a 401k and employer match, licensing reimbursement, and flexibility when it’s needed.

If you’re ready to be part of a respected agency that values both excellence and growth, you may be the perfect fit for our team.

ROLE DESCRIPTION:

• Customer Service Representative with State Farm Agent Bobby Patterson.
• Deliver an exceptional customer experiences that reinforce the growth of a successful insurance agency.
• Attention to detail, customer service skills, and desire to help people.
• Enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
• internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property and Casualty license required with fees reimbursed.