Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY
I opened my agency in 2000 after previously working as a broker, and over the years I’ve built a team culture that feels supportive, motivated, and family oriented.

Our team of seven works hard, celebrates wins together, and takes pride in creating lasting relationships with the customers and community we serve.

We’re very involved in the community and believe in creating an environment where team members can grow personally and professionally while feeling valued and supported.

Our office offers a 401K, opportunities to earn annual trips and bonuses, and a positive team atmosphere where hard work is recognized.

I’m looking for someone who is motivated, self driven, and enjoys being part of a collaborative team that pushes each other to succeed.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Ryan Crosby - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.