Crisis Intervention Counselor

Job TitleFull-time, Evenings80 hrs/2 weeks3-11pmIncludes rotating weekendsJob DescriptionAbility to work independently to meet the client's needs, assess a crisis situation and provide stabilization to the client at the client's location as needed, resolve the crisis and appropriately refer the client to necessary services following policy and procedures.ResponsibilitiesDuties and Responsibilities Essential Functions:Responds promptly and appropriately to all calls.Assesses patient's immediate needs.Stabilizes patient using established crisis intervention techniques.Utilizes suicide precaution check list as appropriate.Refers to appropriate agency or service.Follows up on patient condition as outlined in policy.Responds to emergency mental health problems in the community.Applies established guidelines of the Mental Health Act.Discharges responsibilities of a Mental Health Delegate (including attending hearings as necessary).Facilitates admission to a psychiatric facility.Maintains PCPC certification and other BDAP required annual training.Remains knowledgeable of all licensed county D&A services.Arranges detox services as needed.Provides intake for county D&A funded services.Utilizes knowledge of community services.Provides information to inquiries.Remains updated to available community resources.Assesses the emergency of the need.Arranges provision of need following policies and procedures.Notifies CAP or LCCM of authorized provisions following policies and procedures.Follows policies and procedures regarding Intensive Case Management patients.Follows policies and procedures regarding Family Focus patients.Fosters cooperation between crisis counselors and MH/MR case managers (this would include follow-up calls to case managers regarding contact with their patients).Remains aware of mandated reporter status regarding child abuse.Utilizes Childline as appropriate.Fosters cooperation between crisis counselors and C&Y case managers.Reports suspected Elder Abuse situations to AAA.Fosters cooperation between crisis counselors and AAA case managers.Documents according to department policy. Content includes: Psychosocial assessment, Additional patient information as required, Referral or resolution, Follow-up telephone contact.Completes and submits required forms within established time-frame.Enters patient information (in computer system) promptly.Replenishes office supplies as needed.Common Expectations:Completes assignments promptly.Secures records to protect confidentiality.Stays current on all safety requirements (including required training).Participates in the Performance Improvement Plan (including assigned duties).QualificationsMinimum Education:Bachelors Degree RequiredWork Experience:2 years Mental health or crisis intervention experience with unrelated bachelor's degree Required and Psychology, Counseling, Social Work or related field of study RequiredDriver's License Statement:Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.Knowledge, Skills, and Abilities:Excellent human relations and oral/written communication skillsAbility to provide counselOrganizational abilitiesAnalytical skillsVisual ability to observe patient behavior and to prepare documentation and written materialsPhysical prowess in order to assist patientsAbility to work under stressStamina to work for long time spansKnowledge of and ability in the care and handling of patients in a specific age groupKnowledge of basic Emergency Room treatment procedures, psychological medications, human behavior, treatment modalities of Mental Health and Drug and Alcohol clients, CASSP Principals, human service agencies and their functions and a thorough understanding of the Mental Health LawBenefits Offered:Comprehensive health benefitsRetirement savings planPaid time off (PTO)Education assistanceFinancial education and support, including DailyPayExpanded Paid Parental LeaveFor additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)About UsWellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.About the TeamWellSpan Philhaven Situated on more than 200 acres, WellSpan Philhaven's main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus. At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more.209 Hathaway Park, Lebanon, PA, 17042, US