Product Designer

At Lapel

At Lapel, we believe the most hospitable companies win. We're building the data, infrastructure, and tools that help customer-facing teams understand every customer and act on that insight at scale throughout the entire customer lifecycle.

Most internet businesses want to treat customers well, but their tools work against them. We're building the layer that makes every interaction feel personal again: unifying context, coordinating action, and closing the gap between intent and experience.

It's a technically ambitious challenge spanning data infrastructure, AI, and systems design—with a deeply human outcome: helping software companies serve people better. We call it hospitality at scale.

We're well-funded, backed by top-tier investors, and already working with incredible companies, from fast-growing startups to large enterprises. We'll share more details when we talk.

About This Role

This is a design role for someone who thinks in systems and builds with code. You will own the end-to-end design of Lapel's product, from early concepts to polished interfaces, and be expected to bring both taste and technical fluency to everything you ship.

What You'll Do

• Own product design end-to-end, from zero-to-one concepts to shipped interfaces

• Build Lapel's design system from scratch: tokens, components, patterns, docs

• Sit with founders and engineers daily, moving from sketch to Figma to PR in hours, not weeks

• Ship production-ready designs, often pairing directly with engineers in the codebase

• Set the craft bar for the company and defend it as we grow

You'll Thrive in This Role If You

• Have 3+ years of experience owning product design at a software company

• Have strong design sensibility across design systems, layouts, and interactions

• Think in systems and build components that scale, not one-offs

• Are comfortable writing code and actively use AI tools to bring designs to life

• Are opinionated about quality, but collaborative in execution

• Move fast while maintaining attention to detail and craft

This role is fully in-person at our San Francisco HQ. We work together in-office most days of the week.

The Process

We aim to hire with intention, respect your time, and offer feedback along the way.

1. Initial conversation (20 minutes) We'll explore your motivations, share what we're building, and answer your questions.

2. In-depth interview (45 minutes) We'll go deeper into your craft and experience. No live coding. No prep work necessary.

3. Take-home project (2–4 hours) You'll complete a short, well-scoped exercise that mirrors the kind of work you'd do here.

4. On-site visit (1–2 days) Join us in the office to review your take-home, grab lunch, and work on something real.

Compensation and Benefits

We believe great people build great companies—and we invest accordingly.

• Competitive salary + meaningful early-stage equity

• Full benefits: medical, dental, vision, 401(k), and commuter benefits

• Generous time off: many company holidays and coordinated team-wide breaks throughout the year to focus and recharge

• Office perks: lunch and dinner provided daily, in-office snacks, and health & wellness benefits

• Team culture: regular off-sites, tight feedback loops, and a bias toward action

Other Notices

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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