General Liability Claims Adjuster

Job Description

Job Summary

The General Liability Claims Adjuster is responsible for handling nationwide general liability claims with a primary focus on hospitality-related exposures. This role manages bodily injury claims from initial intake through resolution, applying sound judgment, strong analytical skills, and effective communication to achieve timely and appropriate claim outcomes. The position involves working independently while collaborating with internal stakeholders and external partners to ensure claims are handled in accordance with established procedures and regulatory requirements.

Responsibilities

• Manage a caseload of general liability claims, primarily within the hospitality sector, including food illness, foreign objects in food, slips and falls, assaults, and dram shop exposures
• Handle nationwide claims involving insureds such as restaurant franchise owners, entertainment venues, and hospitality-focused businesses
• Investigate, evaluate, and resolve bodily injury claims with average exposures ranging from $1K-$100K, with occasional higher-severity losses
• Maintain an average caseload of approximately 130 claims, with volume varying based on complexity and business needs
• Conduct thorough claim investigations, including coverage analysis, liability determination, and damage evaluation
• Communicate effectively with claimants, insureds, attorneys, TPAs, and other parties to facilitate claim resolution
• Document claim activity accurately and maintain detailed records in claim management systems
• Respond promptly to inquiries with a sense of urgency and professionalism
• Apply sound judgment when handling sensitive or high-pressure situations
• Adhere to established procedures, regulatory requirements, and internal guidelines

Qualifications / Requirements

• 3-5 years of general liability claims adjusting experience required
• Proven experience handling bodily injury claims
• TPA experience preferred
• Active state adjuster license(s) required; TX, FL, and/or NY preferred
• Experience handling hospitality claims strongly preferred
• Bachelor's degree preferred but not required
• CPCU or other industry designations a plus
• Strong analytical, organizational, and problem-solving skills
• Excellent verbal and written communication skills with strong attention to grammar and clarity
• Ability to work independently, meet deadlines, and manage competing priorities
• Strong interpersonal skills with a collaborative and professional approach
• High attention to detail and ability to multitask in a fast-paced environment
• Proficiency with Microsoft Word, Excel, and internet-based applications

Compensation Package

• Compensation: Between $75K-$85K+ (depending on experience)
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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