Office Administrator & Information Specialist

Office Administrator & Information Specialist ISB Global Services (ISB) is a trusted provider of background checks, driver qualification systems, supply chain security programs, insurance technology (insurtech), insurance‑related documentation, and investigative services for organizations of all sizes. We are currently seeking a highly organized and detail‑oriented Office Administrator & Information Specialist to join our team. Position Summary The Office Administrator & Information Specialist plays a dual role in supporting both administrative operations and information processing functions. This individual ensures the efficient day‑to‑day functioning of the office while maintaining accuracy, quality, and timeliness in handling client documentation and reporting. Key Responsibilities Office Administration Manage daily office operations, ensuring a well‑organized and efficient work environment Coordinate incoming and outgoing communications, including phone calls, emails, and mail Maintain office supplies, equipment, and vendor relationships Schedule meetings, training sessions, and internal events Support leadership with administrative tasks, reporting, and coordination Assist with onboarding logistics and general employee support as needed Information Specialist Functions Process insurance‑related documents and claims accurately and efficiently Ensure the accuracy and quality of reports delivered to clients Maintain detailed records and ensure proper data management practices Handle both physical and electronic documentation in a timely manner Provide professional and responsive customer service to clients and vendors Support inbound inquiries and resolve issues with a high level of professionalism General Meet performance goals and deadlines set by leadership Participate in training sessions, meetings, and continuous improvement initiatives Collaborate cross‑functionally with internal teams to support operations Qualifications & Requirements High school diploma or post‑secondary education (certificate or diploma preferred) 2+ years of experience in an administrative, office support, or customer service role Experience in a fast‑paced, detail‑oriented environment Strong organizational and time management skills Excellent written and verbal communication skills Proficiency in Microsoft Office (especially Outlook, Word, and Excel) Ability to multitask, prioritize, and problem‑solve independently Professional, proactive, and customer‑focused mindset Preferred Assets Experience in insurance, administrative operations, or document processing Background in call center or high‑volume customer service environments Bilingual (English/French) is considered an asset Location 3295 River Exchange Drive, Norcross, GA Benefits Paid Vacation Employee Assistance Program Competitive Pay Learning and Development Opportunity Growth Potential Job Type Full Time, In Person Permanent Existing Vacancy Pay $50,000 - $55,000 per year At ISB Global Services, we are dedicated to a fair, inclusive, and transparent hiring experience. As an Equal Opportunity and Inclusive Employer, we ensure equitable practices at every stage. #J-18808-Ljbffr