Office Staff

Benefits:

4 Day Work Week

Company parties

Competitive salary

Flexible schedule

Paid time off

Training & development

Job description:

Heartland Appliance & Repair – Office Staff Heartland Appliance Sales/Office Staff is responsible for…

Relationship Development – You may be the first contact with a new customer and may be the determining factor whether or not this customer becomes a lifelong Heartland customer. You also are “boots on the ground” for creating and maintaining positive relationships with our current customers.

Customer experience – Your helpfulness and calm, kind, respectful demeaner will help customers feel respected, cared for, and satisfied with Heartland’s services.

Duties/Responsibilities:

o Shares exceptional customer service best practices with all customers while also modeling the values of Heartland Hardware, Appliance, and Repair.

o Answer Phones and make outbound sales calls to customers.

o Greet and acknowledge each guest that enters the showroom.

o Process customer requests, research products, prepare price quotes, and follow up with customers.

o Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at point of sale registers.

o Ensure customer accounts are up to date and identify current & future customer service requirements.

o Maintaining solid product knowledge and all other components of guest service.

o Maintain an awareness of all product information, merchandise promotions, test merchandise, and current promotional advertisements.

o Assist in floor moves, merchandising, display maintenance, and store housekeeping.

o Assist in processing and replenishing merchandise; participate in receiving and monitoring showroom floor and warehouse stock. Helping maintain a clean and organized showroom and warehouse.

o Work with General Manager, Service Techs, & Install Techs to set up deliveries.

o Work cooperatively with the whole team and be a willing participant in company meetings and events.

o Interact and communicate with customers and fellow Heartland employees clearly and respectfully.

o Comply with all Heartland policies, procedures, and practices. \

o Performs tasks and assignments requested by the General Manager and ownership.

o Any additional duties, as assigned...

Skills Required:

o Ability to communicate clearly and effectively with staff and customers in any situation.

o Ability to handle stressful situations (and people) in a courteous, patient, and kind manner.

o Attitude of positivity and ability to respond calmly under pressure.

o Excellent organizational skills, ability to multitask and manage multiple projects simultaneously, and strong attention to detail when performing tasks.

o Display commitment when performing tasks. o Self-Starter, organized, detail oriented, and effective problem solving will be required to excel.

o Commitment to dependability and willingness to work to meet goals and deadlines.

o High work ethic and integrity, trustworthy, and can work efficiently and effectively when unsupervised.

o Promote and display a consistent professional image of the company.

o Ability to learn and grow. • The industry is constantly changing - monthly webinars and in-person training as needed. o Proficient with Microsoft Office and possess a strong interest and ability to learn new technologies.

Requirements: o High School Diploma or equivalent preferred.

o Sales aptitude and sales experience preferred.

o Ability to respond appropriately under pressure.

o Strong phone, computer, and keyboarding skills.

o Make a professional impression using effective verbal and written communication.

o Exude confidence and comfort in interactions with fellow staff and customers

Job Type: Full-time

Benefits:

Employee discount

Experience:

Customer service: 1 year (Preferred)

Ability to Relocate:

Brandon, SD 57005: Relocate before starting work (Required)

Work Location: In person