Medical Assistant Lead, Primary Care

Medical Assistant Lead

We are located at 2 Corporation Way in Peabody, MA. This practice has 26 exam rooms and offers Primary Care, Specialty Care (OBGYN, Pulmonary, Rheumatology, Cardiology, Endocrinology, Nutrition, Urology, GI), Diagnostic Testing, and Lab Draw onsite.

We are seeking a full-time, 40-hour Medical Assistant Lead to work onsite at our Primary and Specialty Care practice located at 2 Corporation Way in Peabody, MA. Our hours of operation are Monday through Friday from 7:30am to 5:30pm, with staggered shifts during that time frame. On a typical day, you'll support a steady patient schedule (approximately 20 patients per day, depending on staffing and visit type). Medical Assistants are typically paired one-on-one with a provider and may provide additional support to other providers as needed. This position is primarily focused on primary care, with cross-coverage in specialty areas as needed. This role is ideal for a strong Medical Assistant who:

• Is comfortable with direct communication and frequent, real-time feedback
• Enjoys taking ownership, anticipating needs, and keeping the day on track
• Is confident partnering with providers and guiding daily clinic flow
• Views indirect work (in-basket, follow-ups, coordination) as essential, not secondary
• Wants to be recognized as a key driver of clinic success, not just support

The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.

Does this position require Patient Care? Yes

Essential Functions:

• Assists in complex office-based procedures and provides clinical oversight for quality control programs.
• Provides leadership to the medical assisting team, including training, mentoring, and performance guidance.
• Assigns tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
• Fosters a positive and collaborative team environment, promoting teamwork and professional growth.
• Coordinates patient flow, ensuring timely and efficient delivery of care.
• Assists with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
• Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.
• Assists with competency assessment for other MAs and provides input on performance evaluations.

Qualifications:

Education:

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials:

Certified Medical Assistant - required

Basic Life Support [BLS Certification] preferred

Experience:

Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required

Strongly Preferred:

• Experience working in a community-based medical practice
• Epic experience
• Primary Care experience
• Leadership experience

Remote Type: Onsite

Work Location: Two Corporation Way

Pay Range: $24.25 - $27.71/Hourly

Grade: 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.

MGH Institute of Health Professions