Information Technology Manager

IT Operations Manager | Onsite | NYC | Up to $200,000 DOE What You'll Do Own the day-to-day internal IT support function, providing technical support to employees across multiple locations. Manage employee onboarding and offboarding, including device provisioning, account creation, access management, and equipment recovery. Coordinate hardware deployments and remote device provisioning for a distributed workforce. Maintain and improve IT processes, documentation, and operational procedures. Support conference room technology, audiovisual equipment, and meeting spaces. Assist with office infrastructure projects, including networking, access control, and workplace technology. Support internal network infrastructure, wireless networking, VPN connectivity, and firewall administration. Assist with endpoint security, device compliance, operating system updates, and vulnerability management. Administer mobile device management platforms and maintain hardware inventory. Partner with internal teams to ensure reliable, secure, and scalable IT operations. What You'll Bring A proactive, hands-on approach to IT support and operations. Strong troubleshooting skills with the ability to resolve a wide range of technical issues. Excellent communication and customer service skills. The ability to work independently while managing multiple priorities. A collaborative mindset and a passion for improving processes and user experience. Experience working in a fast-paced, growing business where priorities can change quickly. What You'll Need 5+ years of experience in IT Support, IT Operations, or Systems Administration. Experience supporting Windows and/or macOS environments. Experience with Microsoft Intune, Jamf, or similar Mobile Device Management platforms. Experience with identity and access management tools such as Okta, Microsoft Entra ID, or Google Workspace. Good understanding of networking fundamentals, including VPNs, wireless networking, and firewalls. Experience managing hardware lifecycle, endpoint management, and device provisioning. Familiarity with IT security best practices and endpoint compliance. Why Apply? Join a growing technology company during an exciting stage of expansion. Take ownership of a broad internal IT function with real autonomy. Work with modern infrastructure and cloud technologies. Play a key role in supporting a growing global workforce. Excellent long-term career progression as the business continues to scale. #J-18808-Ljbffr