Director, Insights & Intelligence Burson

Who we are:

Burson part of WPP is the global communications leader built to create value for clients through reputation. With highly specialized teams industry-leading technologies and breakthrough creative we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson you are part of a global community of lifelong learners who thrive at the edge of innovation.

WPP (LSE/NYSE: WPP) is the trusted growth partner for the worlds leading brands. We unitecutting-edge media intelligence and data solutions world-class creativity next-generation production transformative enterprise solutions and expert strategic counselin a single company powered by exceptional talent and our agentic marketing platform WPP Opento help our clients navigate change capture opportunity and deliver transformational growth. For more information visit

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More about the role:

Bursons Insights & Intelligence team sits at the heart of this work turning data into strategic insights that drive storytelling campaign performance and business outcomes.

Burson is seeking to hire a Director to join our best-in-class Insights & Intelligence team supporting a diverse portfolio of high-profile global brands across sectors including technology retail financial services and beyond. This role requires a balance of social listening expertise analytical rigor strategic thinking AI fluency client leadership and team management.

The ideal candidate will be client-facing and possess a strong understanding of social media listening cultural and competitor trends analytics reporting and research methodologies alongside exceptional writing and presentation skills. They will understand how to develop insight-driven strategies that support integrated campaigns and have a passion for turning data into compelling stories.

As part of a highly collaborative team youll play a key role in uncovering cultural insights monitoring online conversations and helping brands make informed decisions through social and digital intelligence. Youll partner closely with internal teams and clients to deliver actionable insights tied to brand reputation campaign performance thought leadership sustainability and corporate communications addition youll contribute to new business efforts and help mentor and guide junior team members as the practice continues to grow.

This is a unique opportunity to continue building a career at one of the worlds leading global communications agencies while working across high-profile client accounts.

What youll do:

• Develop strategic insights that inform communications marketing and reputation-driven campaigns.
• Translate data into clear narratives and recommendations for senior client stakeholders.
• Proactively deep dive into data to inform and steer critical decision making as well as work with complex datasets to aggregate ingest and organize data in a clean ready-to-use fashion for the team to deliver data-led findings in a 2 way that makes sense for each brand.
• Monitor track and evaluate earned and owned organic campaign performance analytics based on client KPIs targets and baselines.
• Identify trends cultural signals and audience behaviors.
• Oversee social listening programs using tools such as Brandwatch Sprinklr and similar platforms ensuring data integrity and methodological rigor.
• Help identify opportunities to expand existing client engagements through social listening analytics and intelligence-led solutions.
• Mentor and develop junior team members providing guidance on methodologies insight development and client delivery.
• Serve as a thought partner to account teams and clients helping shape strategic recommendations and best practices across engagements.
• Apply AI capabilities to enhance insight generation trend detection and forecasting while helping to evolve Bursons AI-enabled analytics and intelligence approaches.
• Provide easy to understand social analytics with strategic implications relating to the overall brand objectives and work within a team to develop and execute creative digital and social media content.

Experience that contributes to success:

• 6-7 years of experience in analytics insights or intelligence roles working within or for the PR Communications or Advertising industry with a deep understanding of its unique data landscapes client demands and strategic challenges.
• Strong background in social media analytics and social listening.
• Exceptional understanding of social listening particularly with experience using Sprinklr for analytics in addition to other Boolean Language and platforms like Brandwatch Meltwater etc.
• Proven ability to translate data into strategic insights.
• Experience with generative AI models and integrating AI into operational workflows.
• Client-facing communication skills with a track record of translating complex technical concepts into clear concise and impactful business recommendations for senior stakeholders.
• Proven ability to manage multiple projects concurrently prioritize effectively and drive results in a fast-paced environment.
• Experience leading and mentoring junior team members with a track record of fostering team development and delivering high-quality client work.
• Excellent storytelling and presentation skills.
• Detail-oriented while keeping sight of bigger picture/trends; intellectually curious.
• Keen eye for data trends and the ability to investigate and extract insights and stories.
• Excellent written and verbal communications skills.

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Burson is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Required Experience:

Director