Customer Experience Representative (Teller)

Job Description

Job Description

Description:

Join our dynamic Retail Banking team as a Customer Experience Representative, where you will serve as the frontline ambassador dedicated to delivering an exceptional, seamless, and personalized banking experience. This role offers an exciting opportunity to engage with customers across multiple channels, ensuring their financial needs are met with professionalism, accuracy, and a friendly approach.

Essential Responsibilities

Customer Experience & Service

• Warmly greet customers every time—using their name, eye contact, and a friendly, confident tone.
• Deliver prompt, accurate service across all transactions (deposits, withdrawals, check cashing, transfers, loan payments, etc.).
• Actively listen to customer needs and recommend products/services that genuinely improve their banking experience.
• Educate customers on digital banking tools, account features, and financial wellness offerings.
• Take ownership of customer concerns, ensuring issues are resolved promptly and communicated clearly.

Account Support & Relationship Building

• Maintain updated customer information with accuracy and attention to detail.
• Track product referrals and customer interactions to support growth and service goals.
• Partner with internal teams to ensure customers are seamlessly connected to the right resources (e.g., Loan Officers, Financial Services).

Operational Excellence

• Follow all bank policies, procedures, and security guidelines with consistency.
• Balance cash and reconcile transactions daily with a high degree of accuracy.
• Identify discrepancies, resolve errors, and escalate as needed.
• Maintain working knowledge of all retail banking products, services, and compliance requirements.
• Participate in opening/closing procedures and ensure branch safety standards are upheld.

Compliance & Risk Management

• Uphold confidentiality standards and always safeguard customer information.
• Complete all required compliance and regulatory training on schedule.
• Ensure all customer identification procedures (including CIP) are followed without exception.

Team Engagement

• Demonstrate a positive, team-oriented attitude and support colleagues as needed.
• Contribute to a culture of continuous improvement and customer-first thinking.
• Represent the Bank’s Core Values in daily interactionswith customers and coworkers.
• Support other branch locations as needed.

The job duties listed are in no way all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary. This position requires regulatory compliance.

Requirements:

• High school diploma or equivalent. 
• Strong customer service skills with a positive, professional presence. 
• Previous banking or financial services experience preferred. 
• Cash-handling and teller experience strongly preferred. 
• Solid math, computer, and data-entry accuracy. 
• Ability to prioritize, multitask, and adapt to varying customer needs. 
• Ability to stand for extended periods and handle detailed work. 
• Willingness to work a flexible schedule and travel to other branches when necessary.

FVSBank is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.