Front Desk Agent

Front Desk Agent

As a Front Desk Agent, you'll be the welcoming face and the trusted point of contact for our guests. From check-in to check-out, your role is to deliver exceptional hospitality with professionalism, efficiency, and a genuine smile. The Element by Westin in Uptown Albuquerque, is adding to the front desk team!

You are responsible for delivering outstanding service throughout the check-in and check-out process, responding to guest inquiries, and ensuring every guest feels valued and cared for. The ideal candidate is dependable, detail-oriented, and committed to delivering exceptional guest service. You will help create a welcoming environment while maintaining accuracy in reservations, financial transactions, and front office and hotel procedures.

Key Responsibilities: Greet guests warmly and manage check-in/out process Answer phone/email inquiries and assist with reservations Handle guest requests, issues, and room assignments Post charges, process payments, and close shift accurately Coordinate with housekeeping and maintenance teams Maintain a tidy, welcoming front desk environment

Must-Haves: Ability to stand for full shifts Strong attention to detail and accuracy Excellent communication and customer service skills Proficient with basic computer systems Flexible schedule availability (including nights/weekends)

What We Offer: Competitive hourly pay Health & dental benefits (if eligible) Hotel discounts & advancement opportunities