Desktop Support Specialist

Regular and predictable onsite attendance and punctuality Familiar with Win 11 Respond to Help Desk IT incident and service request tickets Deploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devices Deploy, maintain, and troubleshoot Android and iOS devices Troubleshoot application issues with software from, but not limited to, these vendors: Microsoft, Adobe, SAP, Cisco, Citrix Imaging of PC’s Assist employees with computer, printing, and networking issues Liaise with third-party support and PC equipment vendors as needed Research issue resolutions and create / update documentation Maintain adherence to compliance regulations Microsoft office and 365 Support Skills: Demonstrated technical knowledge of network and PC hardware, including Windows 7 and Windows 10 Ability to research PC issues and products as required Experience working in a team-oriented, collaborative environment Experience with a Microsoft Active Directory environment Understanding of basic TCP/IP protocols and network connectivity Computer hardware (A+ certification or equivalent experience) Must be able to lift and handle equipment of up to 50lbs Experience with Microsoft Office365 applications Experience with Help Desk ticketing systems #J-18808-Ljbffr