Information Technology_USA - USA_System Administrator

**Please strictly adhere to the following resume naming convention:

ALL CAPS, NO SPACES BETWEEN UNDERSCORES

PTN_US_GBAMSREQID_CandidateBeelineID
Example: PTN_US_9999999_SKIPJOHNSON0413

: -


MSP Owner: Michelle Lee
Location: Seattle, WA
Duration: 6 months
skill id: 10746236

Responsibilities:

Incident Management & Support

Provide 24x7 global support of critical systems in a rotating on-call environment.
Act as an escalation point in incident resolution, leveraging predefined work instructions for issue remediation.
Lead root cause analysis (RCA) for incidents.
Engage with vendors on complex incidents within the domain.
Act as an escalation point for provisioning scripts requiring correction or consultation on fulfillment methodologies.

Documentation & Knowledge Management

Create and maintain systems documentation.
Update knowledge base and support WIKI articles based on identification of new processes (with review by senior staff).
Provide input in crafting user guides and job aides, and support training of team members.
Perform troubleshooting, audits, and system health queries using custom scripts or monitoring tools.

System Lifecycle Management

Assist in scoping, testing, and validation of patching and updates for OS, firmware, and software components.
Support coordination of hardware replacements where required.
Provide guidance on bug fixes and critical updates, and assist with their coordination and implementation.

KPI Reporting & Analysis

Assist in gathering metrics and KPI reporting with guidance from management or senior staff.
Support identification and prioritization of remediation efforts for recurring issues.
Assist in ad-hoc reporting, including trend analysis of recurring incidents.

Collaboration & Technical Support

Collaborate with other technical service teams to manage, maintain, and resolve complex IT services.
Participate in resolving cross-domain infrastructure issues.
Act as an escalation point for troubleshooting performance issues, outages, and proactive problem resolution.

Required Skills:

Deep knowledge of:

Windows operating systems
Apple operating systems
Enterprise-scale experience with JAMF Pro management
Experience in a Senior Systems Engineer role managing end-user devices at enterprise scale (or equivalent experience)
Ability to support the design and deployment of global technology solutions using sound judgment and resourcefulness
Strong leadership skills with the ability to mentor and support junior staff
Ability to automate manual processes and continuously grow technical expertise
Strong problem-solving and analytical skills
Ability to balance multiple priorities and meet deadlines

Skills: Digital : VMWare

Experience Required: 6-8, Project Code :