Customer Care Specialist

Job Description

Job Description

Job Summary

A Customer Care Specialist opportunity is available in Jacksonville, FL for a financial services call center environment. This temp-to-hire role is ideal for a customer-focused professional who enjoys helping people, resolving account questions, and working in a structured, high-volume support setting.

This position offers paid classroom training before going live on the phones, giving new team members the tools, systems knowledge, and confidence needed to succeed. Candidates who perform well will have the opportunity to convert to a full-time role after the contract period. The work environment is fully onsite and designed for individuals who value teamwork, supportive leadership, clear expectations, and a defined path for growth within customer care and financial services.

Key Responsibilities

- Handle inbound and outbound customer communications related to account inquiries, payments, billing updates, account changes, and issue resolution.
- Process account transactions accurately while maintaining compliance with company policies and call handling procedures.
- Explain financial and account-related information clearly, professionally, and accurately.
- Assist with account delinquency resolution and payment collection efforts when needed.
- Document customer interactions and maintain accurate account records across internal systems.
- Meet performance standards in a fast-paced, metrics-driven call center environment.

Compensation and Benefits

- Pay: $17.50 per hour.
- Job type: Temp-to-hire.
- Contract-to-hire timeline: 6 months, with the goal of conversion for strong full-time candidates.
- Training schedule: Monday through Friday, 10:00 a.m. to 7:00 p.m. for 4 weeks of classroom training.
- Regular schedule: Monday through Friday, 9:00 a.m. to 6:00 p.m.
- Work arrangement: Fully onsite.
- Location Jacksonville, FL 32256.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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\nCompany Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.