General Manager

Position Summary

The General Manager is responsible for the day‑to‑day management of store operations and merchandising to ensure financial efficiency, inventory control, customer service, proper merchandise presentation, Associate morale and other duties as assigned.

Essential Functions

• Directly supervises the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager and Promotions Manager, and indirectly all other Managers in the Store.
• Opens and closes the Store.
• Ensures the Store is staffed with service‑oriented associates; participates in interviewing and selection, coordinates training, participates in New Hire orientation, prepares and approves performance appraisals, recommends merit/promotional increases, approves weekly work schedules, coaches and motivates associates to promote positive customer relations and a productive team‑oriented work environment.
• Supports a strong commitment to world‑class customer service and ensures a pleasant and productive shopping experience for all customers.
• Meets or exceeds all financial plans as set by the Company.
• Controls Company assets and financial efficiency by auditing reports, journals, physical inventory and procedures to ensure system integrity; monitors and controls cash management; controls Stores Operating account.
• Maintains all Merchandising directives from the Corporate Office and all Marketing & Advertising strategies in the Store.
• Executes all Sales / Payroll plans as directed by the Company.
• Maintains a clean, organized, and safe environment and facility for all associates and customers.
• Resolves customer and associate issues.
• Performs supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provides a legendary experience for every customer, every time, by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based on this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In‑Store Pick‑up.
• All other duties as assigned.

Experience / Qualifications

• Minimum 5+ years in high‑volume, “big box” retail management with multi‑store experience desired.

Knowledge, Skills, and Ability

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of other financial, legal, and technical information.
• Ability to read and analyze certain reports; ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations to large groups.
• Proficiency with PC‑based word processing, spreadsheets, data‑based management and electronic point‑of‑sale and inventory management systems.
• Demonstrated strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co‑workers, associates, customers, and corporate staff.
• Demonstrated use of the Team concept of Management.

Travel Requirements

• N/A

Physical Requirements

• Regularly performs computer work, walks, and stands.
• Occasionally sits and lifts up to 50 lbs.
• Occasionally ascends or descends ladders, stairs, step stools, etc.
• Occasionally operates machinery and/or power tools.
• Occasionally operates motor vehicles or heavy equipment.
• Occasionally works in low or high temperatures, in outdoor elements such as precipitation and wind, in noisy environments, or hazardous conditions.

Independent Judgment

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full‑Time Benefits Summary

Enjoy discounts on retail merchandise, our restaurants, world‑class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal‑opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at View email address on click.appcast.io.

Bass Pro Shops