Client Service Representative

Client Service Representative

Acoaxet Veterinary Clinic is seeking an experienced Client Service Representative (CSR) to join our established, growing veterinary team in Westport, MA.

Our AAHA-accredited veterinary hospital has a strong, close-knit team with excellent staff longevity and a supportive, approachable leadership team. Our leadership has been part of the hospital for more than 20 years, and we pride ourselves on creating a workplace where people feel valued, supported, and heard.

If you have veterinary reception or client service experience and enjoy building relationships with pet owners while helping a busy veterinary hospital run smoothly, we'd love to meet you.

Why Join Acoaxet Veterinary Clinic?

• AAHA-accredited veterinary hospital
• Long-standing team with strong employee retention
• Leadership team with 20+ years of experience with the hospital
• Laid-back, approachable management style
• Open-door leadership that listens to and works alongside the team
• Opportunities to grow within veterinary medicine
• Community-focused practice with a strong commitment to local pets and families
• Partnership with local animal shelters, including discounted veterinary services
• Doctors who volunteer with local shelters
• Community rabies clinics and other local events
• Summer staff events and annual holiday celebrations

What You'll Do

As a Client Service Representative, you'll be an important part of the client and patient experience. You'll help create a welcoming environment while supporting the veterinary team and keeping front-desk operations organized and efficient.

Your responsibilities will include:

• Welcoming clients and their pets with friendly, compassionate customer service
• Scheduling veterinary appointments and helping manage daily appointment flow
• Answering phones, emails, and client questions
• Checking patients in and out for appointments
• Processing payments and discussing invoices with clients
• Entering and maintaining accurate client and patient information
• Communicating appointment and treatment information clearly
• Coordinating with veterinary technicians, assistants, and doctors
• Maintaining an organized, clean, and welcoming reception area
• Assisting with administrative and clerical tasks
• Addressing routine client concerns and escalating more complex concerns to management when appropriate
• Supporting the veterinary team wherever needed to provide an excellent client and patient experience

What We're Looking For

• At least 12 months of veterinary hospital or veterinary reception experience required
• Previous experience as a Client Service Representative, Veterinary Receptionist, or Veterinary Customer Service Representative
• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• Comfortable answering phones and communicating with clients in person
• Ability to multitask in a busy veterinary hospital environment
• Comfortable handling payments and maintaining accurate records
• Experience with veterinary practice management software preferred
• A compassionate, team-oriented approach to working with clients, pets, and coworkers

Compensation & Benefits

Starting pay: $18.00 per hour

Benefits may include:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee discount
• Employee assistance program

Join Our Team

At Acoaxet Veterinary Clinic, we believe a great veterinary hospital starts with a great team. We have built a culture where employees stay, leadership is accessible, and everyone plays an important role in caring for our patients and supporting their families.

We're proud to be an active part of our community and regularly support local shelters, community rabies clinics, and other local events.

If you're an experienced veterinary client service professional looking for a supportive team, approachable leadership, and a hospital where people genuinely enjoy working together, we'd love to hear from you.