Senior Manager, Retail Sales Enablement

Senior Manager of Retail Sales Enablement

Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

The Samsung Electronics America Retail Division is a growing and best-in-class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to make this team the home for talented, driven, and creative professionals, who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung's retail capabilities to be the new paradigm for consumer engagement. With our partnerships with the top consumer electronics retailers and its own experiential sites, the SEA Retail Division is delivering a consumer experience to maximize both sales and consumer satisfaction. If you are an individual who looks forward to finding opportunity in the challenges of building the best and most effective retail experience, then Samsung Electronics America's Retail Division has a fulfilling home and work family for you.

The Senior Manager of Retail Sales Enablement will be responsible for all sales development and sales support processes and operations. This leader will develop and improve end-to-end processes, for current and new field sales initiatives. This role will build the sales support strategy in support of the Field Execution Team, in the delivery of sales. The role also includes gathering insights from the field, determine system enhancements, project managing process development and enhancements, and creating launch processes for the field team. Paying close attention to what works well and what doesn't, the Retail Sales Enablement Senior Manager will be agile in cross functional partnerships with other capabilities, the field leadership and partners within the company and the vendor community. Program management of third-party vendors and support teams including requesting budgets and creating headcounts. This leader will be the central point of communication for our corporate and retail field teams, utilizing effective communication, a strategic mindset, collaboration, organizational savvy, project management and technical ability as vital pieces of the job.

As a complex organization, the Retail Sales Enablement Senior Manager will be key in facilitating sales program alignment across the business. The leader will be required to garner insights and execute initiatives that improve upon the existing field processes and ultimately align to the broader company goals. This Senior Manager will interact with Executive Leadership across Samsung, globally and within cross functional areas, to drive Samsung's retail field experience forward. Additionally, you will be required to explain complicated, detailed and quickly changing facts to Samsung's retail executive leadership team in a succinct, easy to understand manner.

Position Objective

• Set the Sales Support strategy for multiple lines of business.
• Develop the strategic design, planning and implementation of programs and processes to support retail go-to-market objectives and to ensure integration with the broader strategy
• The ability to provide initiatives insights, program updates, analyze data and execution results through storytelling
• Streamline field tools and improve overall efficiency
• Project manage all sales programs, track all enhancements, provide and hold cross functional teams accountable to meeting timelines and deadlines
• Manage end to end field programs from budgeting, alignment, tool creation, execution of processes, tracking and reporting of all field sales teams
• Manage a financial portfolio supporting all field sales programs, 3rd party labor, field merch, large events and mobile sales enablement app
• Manage multiple vendor relationships by providing strategy, guidance and governance to each program
• Demonstrates strong business knowledge, leadership, and general management skills
• Provide process enhancements and updates based on feedback from the field and cross functional leaders
• Provide team and organizational leadership
• Ability to travel approximately 5% of the time

Skills and Qualifications

Minimum Qualifications

• Bachelor's degree (Preferred) and 8+ years of relevant district/sales manager/sales enablement experience
• Retail management experience in store or corporate office 5+ years
• Deep knowledge in retail operations, sales enablement, training with the ability to demonstrate knowledge of best practices, methodologies, and technologies in each of these areas
• Proficiency in MS Office, Dashboards, reporting platforms
• Experience with a mobile training app (Preferred)
• Experience program managing a 3rd party labor company (Preferred)
• Multi-unit retail experience 5+ years (Preferred)

Desired Characteristics

• Ability to excel in fast-paced environments, embrace operational rigor and are comfortable with ambiguity
• Strength in working cross functionally, harnessing a collaborative team environment and being able to lead project work within a large dynamic team and drive end to end planning
• Adaptability to move at the pace of retail and work in a constantly evolving environment, making decisive decisions when needed
• High proficiency in Power Point, Word and Excel
• Outstanding written and communications, time management, and organization skills
• Ability to drive and improve business cadence (planning, scheduling, communication), setting and improving processes, monitoring execution and driving accountability and visibility of progress against goals and objectives

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team View phone number on click.appcast.io) or View email address on click.appcast.io for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.