Referral Management Specialist I - Charleston

Job Description

Job Description

Job Description Summary

Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000593 CHS - Patient Access Center

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

The Patient Access Center is the scheduling and communication call center for MUSC.  We are the front-line for our patients and support the various specialties and providers at MUSC.

Additional Job Description

Key Responsibilities:

• Serve as the initial contact for patients and referring providers.

• Facilitate the referral and appointment scheduling process across multiple specialties.

• Use call center protocols and automated systems to manage scheduling and data entry.

• Triage calls using standardized algorithms; refer clinical issues to the appropriate teams.

• Collect and verify patient demographic, insurance, and contact information.

• Ensure high-quality customer service and patient satisfaction.

• Maintain a strong understanding of referral workflows and department procedures.

Minimum Qualifications:

• Education:

  • High school diploma or equivalent (GED); college degree preferred.

  • Two years of experience in a medical office, call center, patient access area, or customer service in a business environment is required. A college degree may be substituted for work experience on a year-for-year basis. 

• Skills & Requirements:

  • Ability to prioritize and manage multiple tasks in a fast-paced call center environment.

  • Working knowledge of computers and technology including Windows, Excel, and Internet/Intranet navigation tools required

  • Strong verbal, written, communication, and problem-solving skills

  • Ability to work in a self-directed manner while interacting with patients, physicians, and departmental partners

  • Typing speed of 35 cwpm required.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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