Collections Supervisor

Collections Supervisor

The Collections Supervisor leads a team of 12–15 collection agents, driving performance improvement, accountability, and achievement of portfolio goals. This role requires advanced collections knowledge, strong negotiation skills, and a talent for coaching team members while collaborating across departments to deliver results and support the financial well-being of customers.

In The Role

• Review metrics, call quality, and provide feedback for continuous improvement and goal attainment.
• Facilitate training, direction, and administer corrective actions as needed.
• Negotiate with customers to resolve delinquency and ensure compliance.
• Meet production indicators and performance targets in a goal-driven environment.
• Address collections servicing requirements across accounts and recommend strategies for capacity planning.
• Collaborate with Risk Operations and participate in recruiting and retention efforts.

Qualifications

• HS Diploma / GED required.
• Advanced understanding of collections and strong negotiation skills.
• Experience resolving escalated calls.
• Proven ability to coach, develop, and lead collectors.
• Effective self-management and workflow prioritization.
• Skills in interpreting procedures to determine best resolutions.

Preferred

• 5–7 years of supervisory experience in a collections environment.

Location Tempe, AZ // On-site

OneMain Financial (NYSE: OMF) is a leader in providing responsible credit access to nonprime customers and has been committed to improving financial well-being since 1912. Our personal loans, credit cards, and related products help customers achieve their financial goals. We value collaboration, innovation, and a customer-first mindset, supported by flexible work arrangements, career development opportunities, and an inclusive culture.

Our comprehensive benefits package includes:

• Health and well-being options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement and continuing education
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 paid holidays (including 4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
• Additional benefits available