Case Manager

IMS Legal Strategies is a trusted partner to law firms and corporations worldwide, providing the expertise and technology needed to solve dispute-related challenges and protect reputations. IMS delivers strategic solutions for the entire litigation lifecycle, including advisory and analytical support, specialized expert witness services, data-driven jury consulting, powerful trial graphics, and seamless presentation technology. Our integrated teams have decades of practical experience in more than 65,000 cases and 6,500 trials.


"Together, we win" is the IMS company motto and a genuine philosophy that guides our work with clients, experts, and one another. From entry-level to executives, we are driven by five core values: 1) Ownership Thinking, 2) Humble Confidence, 3) Quality and Excellence, 4) Honor the Relationship, and 5) Operate as One.


We invite you to join our thriving company, committed to shared success. Visit imslegal.com for more.

JOB SUMMARY:


The Case Manager is responsible for managing an extensive portfolio of cases and serves as the primary point of contact for attorney clients and medical experts involved in these matters. This role involves coordinating all events related to the case portfolio and includes direct interaction with the experts, their staff, and our clients. Case Managers maintain regular communication with clients and engaged experts, delivering high-touch service and keeping them updated on the case status. The ideal candidate will be motivated, creative, analytical, and efficient, with the ability to exercise independent judgment and discretion. Additionally, they must possess superior organizational and relationship management skills.


Requirements

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Follow and demonstrate IMS Core Values
• Collaborate with attorneys, paralegals, legal assistants, and insurance professionals to assist with the delivery of initial case materials and additional records throughout the case
• Manage the ongoing medical expert commitments throughout the legal progression of cases
• Educate the expert as to roles and responsibilities in an engagement with IMS
• Coordinate with the client and expert to schedule medical exams, depositions, and trial appearances as well as meet all deadlines
• Serve as the liaison for over 300 active cases, responding to questions, requests, needs, and updates
• Work together with the sales team to act as a point of contact for new and current clients
• Serve as the single point of contact for all expert inquiries and dispute coordination and resolution
• Continuously work to improve all aspects of an expert's engagement
• Perform other duties as assigned

SKILLS & EXPERIENCE:

• Familiarity with the legal system and law practices
• Knowledge of the discovery process and its relationship to State and Federal Rules of Civil Procedure
• Exceptional verbal and written communication skills
• Ability to prioritize and organize work to achieve position objectives and goals
• Strong multi-tasking abilities
• Flexibility to adapt to changes
• Familiarity with medical terminology
• Demonstrates initiative, follow through and the ability to troubleshoot and problem solve creatively, effectively, and efficiently
• Ability to work independently with minimal supervision
• Willingness to collaborate with team members and contribute to team projects and requirements

EDUCATION & TECHNICAL REQUIREMENTS:

• Bachelor's degree or work equivalent experience in the legal field
• Minimum of 3 years as a litigation paralegal or highly qualified litigation legal assistant
• High proficiency with MS Office specifically Word, Excel, PowerPoint and Outlook is expected
• Familiarity with legal database systems is essential
• HIPAA certification is mandatory with recertification required

LOCATION:


This position is hybrid requiring an in-office presence approximately 2-3 days a week and supports east to west coast time zones. Qualified candidates must reside in San Antonio, TX or within the metropolitan area.

Our Employer Value Proposition Includes

• Competitive compensation package with 401K match
• Flexible PTO and 12 paid holidays
• Robust health and welfare benefits, including medical, dental, vision, HSA, short-term disability, long-term disability, and life insurance, all with generous company contributions
• Career development programs supported through an integrated Learning Platform
• Talent Identification Program to recognize and reward our high-performing, high-potential team members through career growth opportunities and unique development experiences
• Values-driven culture based on respect, care, growth, and excellence

IMS Legal Strategies is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.


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