Medical Administrative Assistant

Medical Administrative Assistant (9-Month Position) The JMU Health Center is seeking new members for our team. This position is for a Medical Administrative Assistant. The MAA is a front desk position responsible for checking patients in and out, addressing students concerns, answering phone calls, etc. The University Health Center provides a comprehensive array of health care services and health education programs to JMU students. Included in our health care services are several medical clinics, a pharmacy, a medical laboratory, and other programs that provide services for more than 30,000 patient encounters a year. UHC practices evidence-based medicine in a confidential, inclusive environment. Duties and Responsibilities: Provides exceptional customer service to students who present at UHC for appointments. Ensures that students are in the correct location for their appointment and assists with check-in process. Assists with daily financial reporting when Medical Office Coordinator is out of the office. Provides assistance to Health Information Coordinator to enter information into student health records, including immunization information, insurance cards, etc. Provides exceptional customer service to students who call UHC for appointments/assistance. Answers questions as appropriate, schedules student appointments when necessary, and forwards calls to the correct employee as needed. Provides exceptional customer service to complete financial transactions to close out student appointments. Complies with JMU Investment and Card Services policies and procedures to accurately maintain and process card payments. Assists students with referral appointment requests when necessary. Qualifications: Required: Customer service oriented Ability to interact effectively and in a supportive manner with people of all backgrounds Maintain confidentiality at all times Experience dealing with and completing financial transactions in an accurate and efficient manner Ability to work well under pressure and adapt to change General computer knowledge as well as Microsoft Office Outstanding verbal and written communication skills Team player Ability to multi-task Additional considerations: Medical office receptionist experience EHR (Electronic Health Record) experience Conditions of Employment: Employment is contingent upon the successful completion of a criminal background check. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization. EEO Statement: James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: View phone number on click.appcast.io. Reasonable Accommodation: If you are an individual with a disability and need assistance searching or applying for jobs please contact us at View phone number on click.appcast.io or View email address on click.appcast.io. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer