Senior ServiceNow Developer

ITC Digital Solutions is dedicated to supporting federal agencies through innovative technology solutions that drive mission success. We are seeking a highly motivated, mission-focused Senior ServiceNow Developer to join our growing team supporting a federal customer. This is an exciting opportunity to work on enterprise ServiceNow implementations that enhance operational efficiency, improve service delivery, and support critical government missions.

As a Senior ServiceNow Developer, you will play a key role in designing, developing, configuring, and implementing ServiceNow applications and enhancements. You will collaborate closely with stakeholders, administrators, architects, and business teams to deliver scalable solutions while ensuring adherence to platform best practices and development standards.

Key Responsibilities

• Design, develop, configure, and implement ServiceNow applications, modules, and enhancements.
• Work independently and collaboratively as a senior member of a technical delivery team.
• Support multiple ServiceNow instances and domains for internal and external customers.
• Participate in Agile/Scrum ceremonies and contribute to iterative development efforts.
• Provide technical guidance on ServiceNow design, architecture, development standards, and platform best practices.
• Collaborate with business, systems, and technology stakeholders to gather, analyze, and translate requirements into technical solutions.
• Develop and maintain custom ServiceNow functionality, workflows, and integrations.
• Create and maintain:



• Business Rules
• Script Includes
• Client Scripts
• Access Control Lists (ACLs)
• Workflow Activities
• UI Policies
• Catalog Items and Catalog Workflows



• Support deployment and rollout activities for new applications and enhancements.
• Troubleshoot platform issues and identify opportunities to improve system performance, scalability, and reliability.
• Ensure solutions align with security, governance, and federal compliance requirements.
• Contribute to documentation, knowledge transfer, and continuous process improvement initiatives.

Required Qualifications

• Active Secret Security Clearance.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience).
• 5+ years of hands-on ServiceNow development experience.
• Demonstrated experience supporting federal government clients and programs.
• Strong experience developing custom ServiceNow solutions using JavaScript and platform scripting capabilities.
• Experience working in Agile/Scrum development environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience translating business requirements into technical designs and implemented solutions.

Preferred Qualifications

• Deep knowledge of the ServiceNow platform and core modules, including:
• Service Catalog
• Service Portal
• Incident Management
• Knowledge Management
• Reporting and Dashboards





• Experience with IT Service Management (ITSM), IT Asset Management (ITAM), and Configuration Management Database (CMDB) processes.
• Knowledge of ITIL best practices and service management frameworks.
• Familiarity with PMP, PRINCE2, or related project management methodologies.
• Experience supporting enterprise-scale ServiceNow environments.
• Experience performing data analysis, data modeling, and working with large datasets.
• Understanding of software development lifecycle (SDLC) principles and enterprise application support.
• Experience with platform performance monitoring, optimization, and governance.

Preferred Certifications

• ServiceNow Certified Application Developer (CAD)
• Additional ServiceNow certifications are highly desirable
• ITIL Foundation Certification preferred

About ITC Digital Solutions:

ITC Digital Solutions, a division of ITC Federal, delivers advanced technology solutions that help federal agencies modernize systems, harness data and AI, and adopt emerging technologies to advance their missions. Building on more than two decades of public sector experience, the team brings deep expertise in IT strategy, application development and testing, digital modernization, data and AI, and technology transformation across civilian, health, national security, and defense agencies.

Disclaimer

All qualified applicants will be considered for employment based on their skills and merit.

Please be aware that ITC may capture your image (video or screenshot) during the interview process, and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by ITC.

ITC discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors considered in making compensation decisions, including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales- or revenue-based metrics, and business or organizational needs.

At ITC, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $120,000-$150,000. Full-time regular employees are eligible for paid time off, medical, dental, and vision insurance, a 401(k), and any other benefits available to eligible employees.

Note: No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with applicable law.

Equal Opportunity Employer/Protected Veterans

The contractor will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions may not disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge; (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer; or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).