Customer Service Representative/Inside Sales

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Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

FASTSIGNS #132001 is hiring for a Customer Service Representative to join our team!

Benefits/Perks:

• Competitive Pay
• Paid Vacation and Holidays
• Performance Bonus
• Ongoing Training Opportunities

A Successful FASTSIGNS Customer Service/Inside Sales Representative Will:

• Serve as the initial point of contact for current and prospective customers in the FASTSIGNS Center
• Build strong relationships with customers and turn prospects into long-term clients
• Handle inbound inquiries professionally and follow up consistently to convert leads into sales
• Make outbound calls to generate new business opportunities and strengthen the sales pipeline
• Be comfortable making a minimum of 100 calls per week
• Schedule at least 5 qualified appointments per week
• Learn how to prepare estimates, process work orders, and help ensure timely delivery of completed jobs
• Drive the sales process from first contact through closing
• Identify customer needs and recommend the best signage and visual communication solutions
• Communicate clearly and confidently by phone, email, in person, and at customer locations
• Participate in daily team meetings and actively support business development and marketing efforts
• Follow directions well while also being able to think critically and work independently
• Demonstrate strong problem-solving skills and the ability to handle customer concerns with professionalism
• Stay organized, manage multiple priorities, and work effectively in a fast-paced environment
• Bring energy, initiative, and a positive attitude to the team every day

Ideal Qualifications for FASTSIGNS Inside Sales Representative:

• 2-3 years of sales, retail, counter sales, inside sales, or customer service experience preferred
• High school diploma or equivalent required
• Proven ability to build rapport, develop trust, and close sales
• Strong verbal and written communication skills
• Comfortable with both inbound and outbound calling
• Goal-oriented with a strong sense of urgency and follow-through
• Self-motivated, driven, and results-focused
• Passionate about sales and helping customers find solutions
• Strong listening, organization, and time management skills
• Critical thinker with good judgment and decision-making ability
• Professional, personable, and confident in dealing with a wide variety of customers
• Ability to work under pressure and maintain high-quality work in a busy environment
• Basic computer skills and comfort working on a screen for extended periods
• Ability to sit for long periods of time (4 hours or more)

Why Join FASTSIGNS Laurel?

Do you enjoy working with people?
Do you enjoy helping customers solve problems through consultation and service?
Are you looking for a role where you can continue learning, growing your skills, and building a career?

If so, FASTSIGNS Laurel may be the perfect fit for you. The sign and visual communications industry is dynamic, creative, and constantly evolving. We are looking for team members who are excited to grow with us and make a real impact.

Apply today and become part of a team that helps businesses stand out and succeed

Compensation: $19.00 - $22.00 per hour


At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.


Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.