Insomniac - Manager, Back of House Operations

Operations Manager

Insomniac is currently seeking an Operations Manager who focuses on back of house (BOH) operations. This person is detail oriented and experienced in managing multiple departments within the operations within the back of house areas of Insomniac concerts. They are able to pre plan and execute upon plan in a way that is the most effective for Insomniac's festival model. This position will report to the Senior Festival Producer. This is not a remote position and will be required to report into our office on a hybrid schedule.

Responsibilities

Event Planning

• Manage all departmental planning and execution of back of house operations
• Partner directly with the Festival Promoter and Producer to adjust as necessary to meet all goals
• Build radio channel matrix, communicate equipment order quantities, schedule radio pick-up hours, and work with radio vendor to execute equipment requirements on-site
• Partner with Site Production to ensure all departments have enough workspace on-site
• Manage all load-in and/or truck stop operations, which entails hiring a Gate Guard or Truck Stop Manager, creating a load-in operations plan, and making sure all load-in materials are in place to carry out proper procedures
• Forecast staff catering needs, bid and employ staff catering vendors, produce accurate meal projections, and collaborate with the vendor(s) to construct dining operations
• Build a staff advancing plan & timeline in collaboration with the site management, and lead the advancing team to execute and advance needs with all Insomniac staff and vendors
• Partner with our travel agency to ensure adequate, cost-efficient travel accommodations for all staff, and assess hotel requests to ensure adherence to Insomniac's travel policies
• Create the staff guide and ensure it is distributed to all departments on site per show
• Ensure OSHA-certified PPE is readily available to staff on-site
• On-site festival responsibilities will be to manage the production and operations runner, be an information hub for all staff and vendors, and work with Producer to coordinate daily production meetings and help track timeline progress
• Assist other departments on site as needed

Reporting

• This department has the responsibility to look after the budget and operations of: credentials, catering, radios, travel & hotels, office assignments, artist dressing rooms, artist hospitality, artist lounge, artist relations, and artist transportation
• The departmental forecast will be the responsibility of this manager with the ultimate goal of finishing out a show under budget or meeting budget

Credentials & Guest Lists

• Manage festival guest list requests and operations, and audit allocations
• Partner closely with the Procurement Manager to bid BOH assets & operations
• Oversee the creation, order, and distribution of all credential assets
• Design festival credential plan and asset order timeline with FOH and Project Managers, and facilitate a festival access control plan by creating credential boards with the support of the Security Director
• Estimate staff and artist parking capacities, and communicate needs to FOH and Project Managers to acquire sufficient parking lot space
• Forecast, compile, and manage all credential, catering, and radio requests for each assigned show
• Oversee and help facilitate our staff, guest list, artist, and media check-in locations by making sure the hours of operations are efficient, the proper credentials are sufficiently ordered, and the check-in managers have properly staffed each check-in location
• Build out credential check-in system, and train credentials staff to use system, manage uploads, and audit requests

Artist Relations & Logistics

• Manage and work with Artist Relations, Hospitality, Transportation, and Dressing Room team leads to ensure successful operation
• Review artist hospitality rider requests, and ensure costs are aligned with the show budget
• Fulfill artist dressing room needs by ordering adequate infrastructure to accommodate artist requirements, and hiring an artist decor team to maintain the Insomniac and/or Festival brand aesthetic
• Manage an artist lounge team, help curate activations and vendors that align with the festival brand, and establish an experiential artist space
• Collaborate with Front of House Manager and Artist Transportation Manager to implement an Artist Transportation traffic route

General

• Recruit, hire, train and develop operational support team members
• Frequent travel will be required (economy)

Qualifications

• 5+ years of event coordinating/planning and execution
• Proficiency in spreadsheets
• Ability to effectively manage groups of staff
• Must be motivated with an "Everything is possible" attitude
• Must be an active problem solver, instilled with a sense of urgency for projects large and small

Work Environment

• Must be able to tolerate loud noise levels & busy environments
• May work in drastic temperature climates
• Must be willing to travel frequently to work events during holidays, evening and weekend hours, as required, to meet deadlines

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

Salary Pay Range: $75,000.00 - $85,000.00 USD

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will