Medical Technical Support Engineer (Korean Bilingual)

Job Description

Job Description

[Position]

Medical Technical Support Engineer

[Job Description]

Job description

- Coordinate and execute system delivery, installation, and technical service activities for medical equipment in both field and Service Center environments.

- Perform preventive maintenance, repair, part replacement, software updates, and product recall execution in accordance with established procedures and timelines.

- Conduct troubleshooting, root cause analysis, and corrective actions for technical issues identified during customer support, field activities, or Service Center operations.

- Provide onsite technical support during customer cases, including support in clinical or operating room environments as required.

- Support equipment setup, operation, and technical readiness for exhibitions, trade shows, and customer demonstrations.

- Collaborate with Clinical Specialists to support field execution and contribute to capability transfer during the transition period.

- Maintain equipment, instruments, and parts inventory within the U.S. Service Center to ensure operational readiness and proper functionality.

- Communicate and coordinate with global teams, including cross functional teams in Korea, as needed.

- Follow applicable operating room protocols and maintain compliance with hospital requirements and HIPAA standards.

- Obtain and maintain required hospital credentials, training, vaccinations, and related documentation.

- Contribute to stable customer operations and service readiness as the U.S. installed base and commercialization activities continue to expand.

Requirements

[Qualifications]

- Bachelor’s degree in mechanical engineering, Electrical Engineering, Biomedical Engineering, or a related field.

- Proficiency in both English and Korean.

- Entry level position: 2+ years of relevant experience preferred.

- Relevant experience in technical service, engineering, or field support is preferred.

- Experience in the medical device industry, capital equipment support, or technical service for complex systems is strongly preferred.

- Ability to apply technical knowledge to solve complex and unfamiliar problems.

- Strong communication, organization, and interpersonal skills.

- Ability to manage multiple priorities effectively in a fast-paced environment.

- Ability to work effectively in a multicultural and cross functional setting.

- Willingness to travel up to 50% as required.

- Ability to safely lift and move equipment weighing up to 40 pounds.

Benefits

[What's On Offer]

- Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage)

- 401K retirement plan with 5% matching

- Generous PTO and paid holidays

- No Visa Sponsor