2nd Shift Concierge

About the Role 

As the 2nd Shift Concierge , you’ll be the welcoming face of our community, the first to greet residents, families, and guests, and the first to answer the phone. This role is dynamic and hands-on; while you’ll serve as the point of contact at the front desk, you’ll also be on your feet providing support wherever is needed.

• At least 21 years old with a valid driver’s license and clean driving record; able to valet park vehicles safely. 
• Able to work Thursday-Monday 3:00pm to 11:30pm.
• High school diploma or equivalent (GED). 
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment. 
• Previous customer service experience, professional appearance, excellent communication and interpersonal skills. 
• Adaptable and flexible to shifting priorities; willing to assist in various areas. 
• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time. 
• Knowledge of the local community, preferred. 
• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel). 
• Ability to communicate effectively in English with residents, guests, and staff. 
• Must meet local alcohol service requirements and obtain food handler permits within two (2) weeks of hire. 

Key Responsibilities 

• Create a positive first impression by performing valet parking services for residents and visitors. 
• Deliver outstanding customer service  by greeting residents, families, and visitors, answering calls, and anticipating the needs of residents, guests, and vendors. 
• Respond promptly to emergencies, monitor resident call systems, and contact emergency services when necessary. 
• Oversee building safety systems, including fire alarms; follow emergency procedures and assist residents during fires or severe weather. 
• Handle administrative tasks such as scheduling transportation, maintaining accurate records, coordinating guest suite reservations, and ensuring suites meet RLC standards. 
• Support community operations by assisting with room service requests, dining room coverage during peak times, event setup, and responsible alcohol service. 
• Maintain cleanliness  in common areas and ensure building security by locking and unlocking exterior doors at designated times. 
• Welcome new residents and guide them through the orientation process for a smooth transition into the community. 
• Manage office supplies, resident documents, and menus; perform clerical duties as assigned. 

Benefits for Full-Time Employees 

• Competitive compensation and benefits 
• Access your pay anytime 
• $341 benefit stipend per pay period to apply toward: 
  • Health, Dental, Vision 
  • Life Insurance 
  • Short- & Long-Term Disability 
  • HSA, FSA, LSA 
  • Accident & Hospital Indemnity 
  • Legal & Identity Theft Protection 
• Paid Time Off 
• 401(k) with employer match 

Why RLC? 

• Fast-growing, family-owned company with 60+ communities nationwide 
• Supportive leadership in a beautiful, resort-style environment 
• A purpose-driven role where you make a difference every day 

Ready to Support with Heart?