Case Manager

Case Manager

At the Lovely Law Firm, the Case Manager works on a dynamic caseload of pre-litigation personal injury cases, investigates facts, and prepares documents to assist the attorneys by performing a variety of support and administrative duties. The focus for the Case Manager must be on client service, communication, and medical management.

Direct Supervisor: Operations Team

Job Duties:

Client Service & Communication

• Performs client interviews and insurance inquiries to evaluate cases with attorney oversight.
• Keeps clients updated on the status of their cases and ensures they understand and approve of the actions being taken on their behalf.
• Contacts clients at a minimum of every thirty (30) days to update clients, manage medical treatment and check on property damage. Meets KPI of 90% client contact.
• Performs an initial telephone call within 24 hours of case assignment.
• Schedules telephone calls for attorney with associated case parties.

File Management/Demands/Settlements

• Ensures all medical records and bills have been requested promptly.
• Maintains document file.
• Thoroughly documents case activity in a software-based case management system.
• Performs a variety of administrative and support activities as needed.
• Prepares case files for demand department and meets monthly demand goals.
• Seeks liens and lien reductions under the guidance of the attorney.
• Prepares Disbursement Statements as instructed by attorney.

Medical Management

• Communicates directly with the Marketing department and provides feedback from clients related to marketing efforts – tv, social media, etc.
• Reviews all medical bills and records for completeness and accuracy.
• During 30-day client contact, obtains the following information: Treatment Status, Property Damage Status, Lost Wage Status, Photos of injuries, Value Drivers.
• Locates providers and schedule medical appointments for treatment of injuries in a timely manner.
• Reads, reviews, and analyzes medical records and billing.

Litigation

• Drafts petitions and initial discovery for attorney review and filing.
• Generates pleadings as requested by the attorney to move the case to trial.
• Drafts discovery responses with client assistance.
• Schedules doctor conferences, depositions, mediations, etc, as requested.

Requirements

Education: High School Graduate

Experience: Prefer 1-2 years of prior legal experience

Good communication and organization skills

Prefer someone with personal injury experience.