Business Account Expert

Company Description T-Mobile US, Inc. is a leading wireless provider known as the supercharged Un-carrier, powered by an award-winning 5G network that connects more people in more places than ever. The company focuses on delivering the best network, value, and customer experiences, redefining connectivity and fueling industry competition. T-Mobile is driving innovation in wireless and adjacent technologies, creating new opportunities for businesses of all sizes. Headquartered in Bellevue, Washington, T-Mobile provides services through its subsidiaries and operates flagship brands including T-Mobile, Metro by T-Mobile, and Mint Mobile. Team members join a culture that values bold ideas, customer obsession, and inclusive collaboration. Role Description The Business Account Expert is a full‑time, on‑site role based in Overland Park, KS, focused on supporting and growing T-Mobile’s business customer relationships. This role manages a portfolio of business accounts, serving as the primary point of contact for billing inquiries, plan optimization, device and service questions, and account changes. The Business Account Expert identifies customer needs, recommends tailored wireless and connectivity solutions, and proactively looks for opportunities to add value and deepen account engagement. Daily activities include responding to customer requests via phone, email, and in‑person interactions, troubleshooting service issues, coordinating with internal teams, and maintaining accurate records in T-Mobile systems. The role also involves tracking account performance, preparing basic reports, and contributing feedback to improve processes, tools, and the overall business customer experience. Qualifications Customer relationship and account management skills, including the ability to build trust, understand business needs, and provide consultative support to business customers. Sales and solution‑finding abilities, such as identifying upsell and cross‑sell opportunities, explaining product and service options, and aligning solutions with customer goals. Communication and interpersonal strengths, including clear verbal and written communication, active listening, and professional, inclusive interaction with diverse stakeholders. Problem‑solving and analytical skills, including investigating account or service issues, interpreting account data, and using systems and tools to resolve complex requests. Organizational and time‑management abilities, such as handling multiple accounts and tasks, prioritizing workload, and maintaining accurate, up‑to‑date records. Technical aptitude and comfort with digital tools, including CRM platforms, billing systems, and standard office software; familiarity with wireless products and networks is a plus. Previous experience in business customer support, account management, or telecommunications is preferred, especially in a high‑volume or contact center environment. High school diploma or equivalent required; an associate or bachelor’s degree in business, communications, or a related field is beneficial. #J-18808-Ljbffr T-Mobile