Patient Financial Services Representative

MO-SSM Health St. Clare Hospital - Fenton It’s more than a career, it’s a calling. Worker Type: Regular Job Summary: Responsible for determining the patient financial component for patient services. Estimates, communicates and collects the patient financial responsibility and provides patient financial counseling. Work Shift: Day Shift (United States of America) Job Type: Employee Department: View phone number on click.appcast.io Pain Management Scheduled Weekly Hours: 40 Job Responsibilities and Requirements Primary Responsibilities Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility. Educates patient regarding financial assistance programs when appropriate. Obtains patient demographic information and requests financial responsibility from the patient. Determines patient qualification for coverage by third‑party payer and informs financial counselor, patient or family member of status. Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs. Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk‑in within an established time frame. Validates Master Patient Index according to departmental policy. Interprets physician orders. Identifies process improvement opportunities and participates in improvement plans. Works on special projects as needed. Performs other duties as assigned. Education High School diploma/GED or 10 years of work experience Experience One year experience Physical Requirements Frequent lifting/carrying and pushing/pulling objects weighing 0‑25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25‑50 lbs. Rare climbing. Required Professional License And/Or Certifications None Benefits Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more. #J-18808-Ljbffr SSM Health