Systems Administrator

Position Overview: The Northwest Indian Fisheries Commission (NWIFC) is seeking a full-time dedicated and knowledgeable Systems Administrator to maintain NWIFC's core IT infrastructure, from Active Directory and Microsoft 365 to servers, networks, and security systems. The role combines hands‑on technical work (patching servers, configuring firewalls, responding to security incidents) with front-line support, acting as the escalation point for Help Desk staff and a resource for end users. This role reports to the IT Manager and directly affects system uptime, data protection, and disaster recovery readiness Job Description Position Overview: The Northwest Indian Fisheries Commission (NWIFC) is seeking a full-time dedicated and knowledgeable Systems Administrator to maintain NWIFC's core IT infrastructure, from Active Directory and Microsoft 365 to servers, networks, and security systems. The role combines hands‑on technical work (patching servers, configuring firewalls, responding to security incidents) with front-line support, acting as the escalation point for Help Desk staff and a resource for end users. This role reports to the IT Manager and directly affects system uptime, data protection, and disaster recovery readiness Skills & Qualifications Minimum Qualifications Associate's degree in IT, Computer Science, or related field, or equivalent combination of education and experience. Three years of IT support experience, including help desk or desktop support. Experience administering servers (Windows and/or virtualized, e.g., VMware) and Active Directory (users, groups, GPOs, DNS). Experience administering Google Workspace and Microsoft 365. Experience configuring and troubleshooting network hardware (switches, routers, firewalls) and working knowledge of TCP/IP, DNS, DHCP, LDAP, and VPNs. Experience supporting VoIP/IP phone systems and video conferencing platforms. Experience with system backups, recovery, and disaster recovery testing. Strong organizational and communication skills, with the ability to explain technical issues to non-technical staff. Possess or able to obtain a driver’s license and able to be insured by employer driver’s insurance. Preferred Qualifications Bachelor's degree in IT, Computer Science, or related field. Certifications such as CompTIA Network+, Security+, or Microsoft/VMware equivalents. Experience with endpoint/network security monitoring and incident response, and with Zoom Rooms or similar systems. Familiarity with cloud and hybrid infrastructure, Microsoft Entra services, and website/version‑control platforms (e.g., GitHub). Experience with relational databases/SQL, and interest in applying Generative or Conversational AI to NWIFC and Member Tribe workflows. Knowledge or familiarity of tribal governments and/or fisheries. Duties & Responsibilities Key Responsibilities Help Desk & Front-End Support • Provide Tier 1 help desk support, resolving staff issues and escalating complex cases to the IT Manager or Applications/Database Developer. Maintain a documented ticketing and escalation process, and train end users on hardware, software, and IT best practices. Act as a technical resource for IT staff and end users, sharing best practices and supporting skill development. Device, Systems & Server Administration • Procure, configure, deploy, image, patch, and secure staff computers, phones, and tablets; maintain IT asset inventory and lifecycle replacement. Install software releases and upgrades, apply patches, and resolve hardware/software issues. Support on‑premises and virtual servers (provisioning, patching, monitoring), Google Workspace and track system performance, capacity, and availability. Identity, Cloud & Backup Administration • Maintain Active Directory, including users, groups, GPOs, DNS, and authentication services. Administer Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams) and related security controls. Perform system backups, recovery operations, disaster recovery testing, and support business continuity planning. Network Infrastructure & Security • Install, configure, and maintain switches, routers, and firewalls; support IP phones and Zoom Room conferencing. Troubleshoot network protocols and services (TCP/IP, DNS, DHCP, LDAP, VPNs) and resolve LAN/WAN issues. Monitor endpoint and network security, respond to alerts and incidents (phishing, malware, containment), and support audits and reviews. Documentation, Vendor Support & Strategy • Maintain system documentation (server roles, configurations, dependencies) and follow change management processes. Coordinate with vendors on hardware, software, and telecom issues; support the IT Manager in evaluating new technologies. Recommend infrastructure improvements, identify automation opportunities, and provide professional, collaborative customer service. Salary & Benefits $79,000 - $94,000 annually (DOQ) #J-18808-Ljbffr The National Congress of American Indians,