Director Operations I (Fort Knox)

WinnCompanies is searching for a Director Operations I to join our Military Housing team at Fort Knox, KY. In this role, you will be responsible for maintaining and coordinating the daily activities of operations in each community, leasing office, and regional office. You will also oversee Community Managers, Leasing Managers, and the Property Operations team. This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility. The selected candidate will also adhere to a Monday through Friday schedule with the ability to work additional hours as required. Responsibilities Responsible for ensuring that all WinnHousingServices (WHS), Centinel and military partner policies, procedures, standards and reporting requirements are effectively communicated to all employees, adhered to and properly implemented, as well as complying with all company, local, state and federal safety, environmental and other applicable laws and regulations. May be responsible for duties of Director of Property Management (DPM), Marketing Manager, Community Manager or Leasing Manager in their absence or as required, as well as providing assistance in achieving and maintaining budgeted occupancy goals, and adhering to the approved PBBP. Resolve and address resident complaints, disputes and other issues, in a prompt and courteous manner. Primary escalation point for community management operations. Analyze resident feedback and address as needed. Ensure quality of work of all activities including oversight and management of property operations, primarily relating to Community operations and communication. Maintain community curb appeal, control expenditures and monitor resident activities. Manage human resources functions for community operations including recruiting, selection, orientation, training, performance evaluation, incentive programs to maintain a qualified workforce. Requirements High school diploma or GED equivalent. 5-8 years of relevant work experience. 3-5 years of supervisory experience. 3-5 years of real estate, property management, or maintenance experience. Ability to understand the budget rewarding move in and move outs as well as revenue and forecasting. A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy. Advanced skills with various computer systems, particularly Microsoft Office. Excellent customer service and organizational skills. Outstanding written and verbal communication skills. Ability to multi-task in a fast-paced office environment. Ability to work with a diverse group of people and personalities. This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility. Preferred Qualifications Prior military housing experience is strongly preferred. Experience with Yardi, RealPage, or other similar industry software. Proficiency in Microsoft Excel. Benefits Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) 401(k) plan options with a company match Various Comprehensive Medical, Dental, & Vision plan options Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) Tuition Reimbursement program and continuous training and development opportunities Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options Employee Corporate Discount Programs Flexible and/or Hybrid schedules are available for certain roles Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you are a California Resident, please see our Notice of Collectionhere . Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. #J-18808-Ljbffr