Senior Freight Coordinator

Job Description

Job Description

Adecco is assisting a local client recruiting for a HYBRID Senior Freight Coordinator position in New York, NY. This is an excellent opportunity to join a winning culture and get your foot in the door with a reputable company that promotes professional development, values accuracy and customer commitment, and offers a collaborative environment.  If you are interested and you meet the qualifications listed below, apply now!

Job Summary:

The Senior Freight Coordinator is responsible for coordinating outbound transportation operations, partnering with 3PLs, carriers, customers, and internal stakeholders to ensure service excellence and achievement of company objectives. Primary responsibilities include managing daily transportation operations, reporting, cost control, and performance analysis while identifying trends, resolving operational challenges, and driving continuous improvement initiatives.

Ideal Candidates:

• Thrives under pressure, demonstrates exceptional organizational skills, and can effectively prioritize competing demands while maintaining a high level of accuracy in a deadline-driven setting.

Responsibilities for the Sr Freight Coordinator includes but not limited to:

• Monitor, track, and communicate the progress of shipments to ensure efficient and timely updates.

• Facilitate effective communication between various stakeholders, including DC/Logistics, BTQ/Retail Operations, B2B Team, and carriers.

• Arrange FTL/LTL, small parcel shipments and manage pick-up ETA, delivery updates, and POD requests.

• Manage FTL/LTL transportation execution for key customer (trade) accounts by overseeing routing confirmation, carrier coordination, pickup scheduling, exception resolution, ship-window compliance, transportation ticket management, and recovery of missed or delayed shipments.

• Arrange and process ad hoc international export shipments, including validating order, customs, and any regulatory compliance documentation.

• Coordinate with carriers for timely and accurate information exchange.

• Serve as point of escalation and drive issue resolution for FTL/LTL and small parcel shipments (i.e. pickup miss, driver delay, late delivery, damages, reroutes).

• Identify the root cause when targets are not met and implement solutions with cross-functional teams.

• Manage our Boutique shipment network and ensure shipments are picked up and delivered on time.

Supply Chain Support:

• Support the 3PLs with Transportation related requests (pickup and delivery issues, network performance and alignment, general shipment inquiries).

• Contribute to Supply Chain projects and strategic initiatives by providing transportation expertise, analytical support, and operational guidance.

• Manage the freight carrier network. Must be able to draw conclusions and explain in detail network performance (identify trends, areas where we can increase/decrease volume, and maximize carrier performance).

• Identify, suggest, and implement process enhancements to increase efficiency in order to improve network performance, achieve operational goals, and customer satisfaction. Will require collaboration with 3PL, IS/IT teams, supply chain, retail, and sales.

• Ensure SOPs and billing requirements are being followed.

• File carrier claims.

  Reporting & Communiation:

• Lead daily meetings and reviews with relevant teams to ensure smooth operations and address any issues or concerns.

• Troubleshoot and communicate internally to Supply Chain, Retail, customer service, and externally to 3PL about planned and unplanned situations impacting operations.

• Create, maintain, and publish transportation reports, dashboards, and presentations that support performance monitoring, decision-making, and continuous improvement.

• Analyze data using tools like Power BI and Excel to generate meaningful insights and reports.

• Ensure accuracy and completeness of data, including tracking information, costs, and in-transit updates.

• Download and manage carrier reports for analysis and record-keeping purposes.

• Responsible for reporting and presenting on different business unit's lane usage, performance, and costs.

• Reporting and presenting for Transportation Operational Review (Weekly/Monthly).

• Prepare reports, analysis, and dashboards for performance/business reviews with carriers (Weekly/Monthly/Quarterly).

• Extract periodic and ad hoc reports from BI platforms.

• Update and maintain SOPs.

• Monitor performance metrics and analyze trends to address issues and make data-driven decisions.
  

  Key Relationships
  

• Internal:
  SC&P Team: Logistics Specialist, D&SP Planners, DS Coordinator, Trsp Specialist and Sr Coordinator Import/Export.
  Sales D2C, B2B, TQM, MKT.
  

• External:
  3PL Partners (Logistics & Distribution)
  Small Parcel and Freight carriers

Qualifications:

• Bachelor’s degree preferrably in Supply Chain and relevant experience in logistics coordination/supply chain analysis.

• Proficiency in Logistics based technology solutions, such as OMS, TMS, SAP, ERP and carrier web portals.

• Strong understanding of freight milestone structures, reason codes, and SLA frameworks.

• Experience with freight claims management processes.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to make timely and efficient decisions.

• 1-2 years professional experience in Supply Chain, Logistics and dealing with 3rd Party Warehousing strongly preferred.

• 1-2 years working with freight (FTL/LTL) and small parcel carriers.

• Proficiency in Microsoft Word, PowerPoint, business intelligence tools required.

• Advanced Excel skills required.

• Excellent problem-solving skills; highly detail oriented.

• Power BI experience will be highly beneficial.

  Physical Demands

• Sit, stand, and walk.

• Use hands and fingers to handle or feel objects, tools, or controls.

• Reach with hands and arms.

• Climb stairs, balance, stoop, kneel, crouch, or crawl.

• May be required to move or lift up to 25 pounds.

• Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  
  Work Environment

• This job operates in a professional office/warehouse environment.

• While traveling and performing the essential functions of this job, the employee is exposed to weather conditions prevalent at the time and in the location they are working in or traveling to.

• The noise level in the work environment is moderate

  What’s in this position for you?

• Pay: $30.72 / Hr

• Contract Temp - 6 mos.

• HYBRID - New York, NY *2 DAYS ONSITE

• M-F 9 a.m. - 5 p.m. EST

• Weekly paycheck

• Dedicated Onboarding Specialist & Recruiter

• Access to Adecco’s Aspire Academy with thousands of free upskilling courses

This Senior Freight Coordinator role is being recruited for by one of our Virtual Delivery Team and not your local Branch. For instant consideration for this position and other opportunities with Adecco in New York, NY, apply today!

Pay Details: $30.72 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.