Student Records Specialist

Benefits Full‑time Benefits Competitive health, dental, and vision insurance Up to $3,000 in tuition reimbursement annually, Professional development and growth opportunities 7.2% Wisconsin Retirement System savings – matched dollar for dollar, 403(b) and 457 retirement savings options College paid life and disability insurance, Health and dependent care Flex Spending Accounts Onsite fitness center and walking path, Up to 8 weeks paid New Child Leave Onsite wellness screenings, Relocation assistance available Lakeshore also offers generous paid time off: 10 days vacation, 9 days sick time, 6 days personal leave, 10 holidays, and a one‑week winter break Local discounts on food, entertainment, and events, Discounts on cell phone plans and rental cars Common Read events, Culinary experiences from onsite emerging chefs, Identity theft protection "Dress for your day", Employee recognition and appreciation events Campus closed six Fridays during the summer Benefits begin the first of the month coinciding with or following hire. For additional information on our vast array of benefits, read through our benefits guide. Overview Position Summary: Responsible for the coordination, maintenance, processing, and verification of accurate information related to all student records. Serve as a resource for the fair and consistent interpretation and implementation of all policies relative to Student Records (ex: FERPA). Increase service efficiency by improving and streamlining processes and services and utilizing available technology for distribution of information to students and staff. Position requires flexibility in hours worked. Provide an exceptional customer service experience to both internal and external customers throughout every interaction. Reasonable Accommodations/ADA To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities ESSENTIAL JOB FUNCTIONS (Other duties may be assigned): (100%) Student Records Serve as a resource for the fair and consistent interpretation and implementation of policies relative to Student Records (ex: Family Educational Rights and Privacy Act – FERPA, add/drop policy, etc.) Process transcript requests, information requests, reports, and surveys for outside agencies as allowed by campus policy. Execute student course audits, drops, adds, and transfers and perform necessary follow‑up. Collaborate with division/department staff regarding changes to student schedules. Process course substitutions, transfer credits, advanced standing, course test‑out and credit for prior learning. Work with other Wisconsin Technical College System (WTCS) schools in carrying out shared program agreements for tasks related to grade reports/transcripts, background check, and general information sharing. Retrieve, process, document, and scan all incoming external transcripts. Maintain credit transfer database to include college, military, high school/dual credit and credit via articulated agreements. Maintain the transfer website to include articulated agreements for partner colleges and universities. Discontinue or revocate student plans for career clean‑up or upon requests from student update forms. Process documents in the Records workflow in ImageNow. Complete forms submitted in Dynamic Form (ex: official name change form). Serve on the Graduation Celebration Event planning committee to help with organizing, planning, and execution of activities and actions. Attend the Graduation Celebration Event (two times a year). Attend and participate in professional development opportunities at the College. Qualifications Education and Experience Associate degree from a regionally accredited college or university in a related discipline required. Two to three years of relevant occupational experience required. Knowledge, Skills and Abilities Knowledge Knowledge of Lakeshore’s mission, vision, and strategic direction. Skills Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.) Excellent written and verbal communication skills. Strong organizational and time‑management skills. Effective interpersonal skills and customer service skills. Strong critical thinking and problem‑solving skills. Abilities Adapt quickly to new and changing technology. Perform work accurately and thoroughly, with a high level of accountability and attention to detail. Work independently, as part of a team and/or with minimal supervision. Present self in a professional, ethical, and respectful manner at all times. Use discretion and maintain a high level of confidentiality. Prioritize and manage multiple projects or tasks, maintaining deadlines. Establish and maintain effective working relationships and relate successfully with staff, students and all stakeholders. Physical Demands/Work Environment While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment may require multi‑tasking. The noise level in the work environment is usually moderate. Condition(s) of Employment Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College. This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives. #J-18808-Ljbffr