Deployment Engineer

Sycurio.

Deployment Engineer

The Deployment Engineer will work with Project Managers and Technical Architects to deploy and test Sycurio solutions for our customers. In addition, they will also act as 3rd line support of existing customers.

Key Responsibilities:

Build, test and deploy standard customer solutions as defined in low level design and test documentation. This includes be spoke deployments
Update and maintain low level design documentation throughout the delivery process as and when required to ensure "as built" documentation is provided to the support team when required.
Troubleshoot and resolve technical faults/issues with the integrations during the deployments, escalating to senior team members as necessary.
Be actively involved in the product research and development, prototyping, and documenting new functionality, technical solutions and testing strategies.
Become a Sycurio product subject matter expert (SME) - fully experienced in deployment of all Sycurio products/components - carry out installation/deployment coaching and training to 1 st/2nd level product support engineers and customer engineers where relevant.
This list is not exhaustive and from time to time you may be required to undertake additional duties.

Knowledge & Skills:

Telephony SIP & TDM configuration & troubleshooting
Installing, configuring, and troubleshooting Linux OS based environments
Ability to create and maintain Ms in a VMware ESXi environment
Working knowledge of TCP/IP networking – firewalls and routers
Excellent problem-solving and trouble shooting skills
Ability to produce high quality documentation
Cisco ISR configuration & troubleshooting
TDM technologies – E1/T1, ISDN ( Q.931 variants)
VOIP protocols/ codecs – SIP, RTP, DTMF, RFC2833, G711, G729
Network infrastructure – Switches, Routers, Firewalls
Network protocols and applications – VLANs, IP, TCP, UDP, DNS, NTP, IPsec, LDAP, SSH
Nagios/SNMP/OSSEC/Splunk/Syslog monitoring tools.
Considerable experience of 3rd -line support services in a software / telecommunications environment
Fundamental knowledge of AWS EC2 and VPCs
Navigating AWS Management Console
Broad understanding of IPSEC VPN
Web Technologies – HTML, JavaScript, Ajax
SOAP & XML Web Services

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Vacancy posted 1 day ago

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