Medical Reception Ambassador

Job Description

Job Description

Benefits:

• Paid time off
• 401(k) matching
• Bonus based on performance
• Flexible schedule

• Time Off - Two full weeks of paid vacation time 
• Health and Wellness - Complete reimbursement for health insurance and gym membership 
• Bonus - Opportunity to earn up to $200 extra each month
• Dress - Free AFC scrubs 
• Flexibility - Schedule that allows for multiple week days off
• Competitive Compensation

• Prepare the clinic for opening each day by inspecting the facility, opening all systems applications, registering patient appointments, and preparing new patient registration packets,
• Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards,
• Register patients, update patient records, and verify insurance accurately and timely,
• Follow company procedures related to workers’ compensation and occupational medicine patients,
• Determine, collect, and process patient payments and address collection and billing issues,
• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures,
• Answer phones, respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests,
• Other duties and responsibilities as assigned.

• High School graduate or equivalent,
• Previous medical clerical experience preferred,
• Basic computer knowledge, e.g., Microsoft Office,
• Positive customer service skills, including the ability to de-escalate a heightened patient interaction

• Office environment - ability to utilize electronic medical records systems is required,
• Provide customer service in accordance to clinic mission,
• Demonstrated ability to be courteous and respectful when interacting with patients and family members,
• Position will typically require sitting and keyboarding for extended periods of time,
• Occasional reaching and stooping for file,
• High attention to detail and ability to focus are necessary,
• Potential exposure to potentially infectious material and chemicals,
• Moderate noise level.