Procurement Operations Manager

NorthMark Strategies is a leading investment firm, combining capital, innovation, and engineering to drive long-term value. From operating complex businesses to backing breakthrough technologies, our mission is to build enduring businesses. Our team combines intelligent risk-taking, operational excellence, exceptional talent, and world-class computing capacity to create shareholder value. Position: Procurement Operations Manager This role is a central point of coordination across procurement operations, compiling and prioritizing requests from the procurement team and ensuring effective execution of tactical and operational activities. The manager will own day‑to‑day systems and process execution while training stakeholders on best procurement practices and acting as the single point of contact for operational and system‑related work. Key Responsibilities People Leadership & Team Management Directly manage, coach, and develop the Procurement Systems Administrator. Set priorities, goals, and performance expectations for procurement systems support activities. Provide guidance and escalation support to ensure effective resolution of Coupa, cXML, supplier system, and internal system issues. Ensure consistent service levels, documentation, and communication related to procurement system inquiries and issues. Request Management & Prioritization Serve as the central intake point for procurement operational and system‑related requests. Gather, track, and prioritize requests from the procurement team, balancing strategic initiatives and day‑to‑day operational needs. Develop and maintain structured intake, triage, and escalation processes to ensure timely execution and transparency. Operational Excellence Support and oversee the end‑to‑end S2P lifecycle, ensuring alignment with company policies and industry best practices. Drive continuous improvement initiatives to enhance efficiency, accuracy, and consistency across procurement operations. Identify process gaps and collaborate with stakeholders to implement scalable solutions. Ensure procurement processes effectively support downstream AP activities, including invoice processing and payment workflows. Cross‑Functional Collaboration & AP Partnership Partner closely with Accounts Payable, Finance, Legal, and Business Units to ensure seamless procurement‑to‑pay workflows. Act as a liaison between procurement operations, systems, and cross‑functional stakeholders to resolve issues and align on priorities. Serve as a procurement subject‑matter expert for cross‑functional projects, advising on process design and system impacts. Promote strong alignment between procurement execution and AP requirements. Technology & Tools Oversee the effective use of procurement systems, with Coupa experience strongly preferred. Partner with the Procurement Systems Administrator to support system adoption, user guidance, and ongoing optimization. Ensure appropriate governance, controls, and documentation for procurement system processes. Identify opportunities to improve system efficiency, reporting, and integration in collaboration with IT and Finance. Leadership Support & Reporting Alleviate tactical workload from procurement leadership, enabling focus on strategic initiatives. Provide operational insights, metrics, and reporting to support decision‑making and continuous improvement. Monitor trends in procurement requests, system issues, and process performance to inform improvements. Required Experience 8+ years of experience in procurement operations, supply chain, or Source‑to‑Pay environments. Prior experience managing or leading team members preferred. Strong understanding of S2P processes, including requisitioning, sourcing, contracting, P2P, invoicing, and supplier management. Experience working with Coupa or a similar procurement platform (highly preferred). Demonstrated ability to manage operational workflows and support issue resolution through effective leadership and prioritization. Excellent organizational, project management, and prioritization skills. Strong communication and stakeholder management capabilities. Ability to manage multiple priorities in a dynamic environment. Preferred Qualifications Bachelor’s degree in supply chain management, Business Administration, Finance, or a related field. Process‑oriented leader with a focus on operational excellence. Collaborative manager who builds strong cross‑functional relationships and develops team members. Analytical thinker with the ability to translate data into actionable insights. Comfortable operating at the intersection of Procurement, AP, Finance, and Technology. Adaptable and resilient in evolving organizational environments. Benefits & Perks Company‑Paid Lunch Stipend via GrubHub. 100% Employer‑Paid Medical, Dental, and Vision benefits for employees and families. 16 weeks of Paid Parental Leave. Employee Assistance Program. Life insurance, Short‑Term Disability, and Long‑Term Disability. 401(k): 100% match up to 6% of employee contributions. Medical insurance in a PPO plan and various other benefits such as Health Savings Accounts, Flexible Spending Accounts, Supplemental Life Insurance, Wellhub, and more. 25 days of Paid Time Off plus 12 company holidays. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. EQUAL OPPORTUNITY EMPLOYER NorthMark Strategies LLC is an Equal Employment Opportunity Employer. The company’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. The firm also prohibits harassment of applicants or employees based on any of these protected categories. #J-18808-Ljbffr