On-Site Service Engineer AI Data Center

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Position: On-Site Service Engineer AI Data Center

Location: Columbus, OH

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Onsite

Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.

Job Description:

• Client is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms.
• This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service.
• Prior AI experience is not required-strong data center and server fundamentals are what matter most.

What You'll Do

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime

• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates

• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate

• Support both reactive and preventive maintenance following established procedures

• Collaborate with internal teams and customers during service events to ensure clear communication and resolution

• Document work performed and contribute to shared knowledge and best practices

• Participate in on-call rotations and support extended coverage when needed

What You Bring

• Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment

• Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)

• Familiarity with Linux or similar operating systems

• Strong troubleshooting and problem-solving abilities

• Comfortable working independently on-site and communicating clearly with customers

• Willingness to learn and support emerging technologies, including AI platforms

Qualifications

• 3 5+ years of experience in technical support, field service, or data center roles

• Associate or bachelor's degree in IT or related field (or equivalent experience)

• Dell or other vendor certifications are a plus, but not required

• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

TekWissen Group is an equal opportunity employer supporting workforce diversity.