Desktop Support Technician

Location: 545 E Market St, Smithfield, NC 27577, United States Job Category: Information Technology Employee Type: Full-Time Non-Exempt Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support. Responsibilities Provide first/second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications. Have basic knowledge of Mac operating system to support Apple PC users. Install, upgrade, support and troubleshoot printers, computer hardware. Perform general preventative maintenance tasks on computers, laptops, printers. Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software. Have broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. Work in a project-based environment requiring flexibility and teamwork. Perform other duties as assigned. Qualifications 3-5 years of experience in Windows Desktop support. #J-18808-Ljbffr