Senior Infrastructure Engineer - Capacity Mgmt

Salary: $61,000 - 101,000 per year Requirements:

• We require formal training or certification in infrastructure engineering concepts, along with 5+ years of practical experience.
• We need relevant experience showing leadership of complex, cross-functional programs.
• We look for proven expertise in managing or governing technology capacity, or a closely related ITIL process, at enterprise scale.
• We expect a strong understanding of infrastructure KPIs such as CPU, memory, I/O, and network, plus application performance and monitoring/observability tools.
• We need hands-on experience building and using dashboards and analytics tools such as Grafana, Dynatrace, or ELK, as well as BI platforms like Power BI, Qlik, or Tableau for multi-source analysis.
• We require proficiency in one or more scripting or programming languages, such as Python, Go, or JavaScript, to automate data pipelines, reporting, and runbooks.
• We look for experience leading the full lifecycle of cross-functional projects, integrating automated systems, and delivering resilient, scalable solutions.
• We require cloud experience, such as AWS, with the ability to design, develop, and deploy secure, scalable infrastructure; familiarity with multi-region patterns and SRE practices is important.
• We need exceptional communication and stakeholder management skills, including the ability to influence decisions, build partnerships, and drive change across diverse teams.
• We value a track record of improving IT processes to increase efficiency and user experience, along with strong documentation discipline and a governance mindset.

• We will own the end-to-end capacity management strategy and operating model for critical CCB applications, including standards, KPIs, governance, and continuous improvement.
• We will lead cross-functional capacity planning and risk management across application, infrastructure, and SRE teams, proactively identifying risks and driving remediation to completion.
• We will define and enforce capacity governance across platforms and applications, and chair or co-lead working groups to align priorities and remove blockers.
• We will architect and deliver scalable, resilient solutions to modernize capacity processes, data flows, and tooling, while influencing platform roadmaps where needed.
• We will advance observability and analytics by designing consolidated dashboards, real-time KPIs, forecasts, peak calendars, event flags, and SLA-backed alerting.
• We will drive automation by defining and implementing governed runbooks, with approvals and rollback, for actions such as uplifting headroom, throttling non-critical load, and rebalancing pools.
• We will lead quarterly and event-based capacity planning and ensure resilient workload placement across shared or exempt platforms and multi-region or cloud environments.
• We will establish data standards and quality controls, aligning capacity tooling with adjacent systems to keep reporting consistent and reconciled.
• We will produce executive-ready reporting and communicate portfolio status, risks, and recommendations to senior stakeholders, translating technical findings into business impact.
• We will balance cost, resilience, and performance considerations, partnering with platform owners, finance, and risk/compliance teams to optimize outcomes.
• We will run parallel workstreams with clear prioritization, milestones, and measurable results, managing dependencies and driving accountability across teams.
• We will mentor and develop engineers, while setting high standards for documentation, operational excellence, diversity, opportunity, inclusion, and respect.

• AWS
• Architect
• Cloud
• Dynatrace
• ELK
• Grafana
• Support
• ITIL
• JavaScript
• Network
• Power BI
• Python
• Qlik
• Tableau
• DevOps

More:

We are collaborating with J.P. Morgan to hire a Senior Lead Infrastructure Engineer for Consumer and Community Banking at JPMorganChase. In this role, we focus on strengthening our capacity management practice so mission-critical applications have the right technology capacity at the right time. Chase is a leading financial services firm serving nearly half of U.S. households and small businesses with a broad range of financial products, and our Consumer & Community Banking division supports customers through personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We offer a competitive total rewards package, including base salary determined by role, experience, skill set, and location, with potential commission or discretionary incentive compensation in eligible roles, plus benefits such as comprehensive health care, wellness centers, retirement savings, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. We are committed to diversity, inclusion, equal opportunity, and reasonable accommodations for applicants and employees.

last updated 37 week of 2026