Floor Manager
No Soliciting
Are you passionate about delivering exceptional customer experiences and leading a dynamic team in a unique, upscale environment? No Soliciting is a members-only speakeasy is seeking a talented and dedicated Floor Manager to join our team. As a Floor Manager, you will play a key role in ensuring the seamless operation of our venue. You will be responsible for overseeing the nightly flow of service, managing staff performance, and ensuring that each members enjoys a top-tier experience. If you have a flair for hospitality, strong leadership skills, and thrive in a fast-paced, sophisticated setting, we want to hear from you.
- Assist the General Manager and Management Team with operations, management of staff and guest experience. - Coordinate daily operations, plan shifts, and proactively address/solve issues to ensure excellent guest experience. - Act as a brand ambassador for N/S and Rise Brands; ensure values are upheld to both external and internal audiences. - Establish positive relationships with all guests; handle complaints, requests and inquiries, as needed and follow up to ensure guest satisfaction. - Monitor, correct and report health and/or safety issues to ensure a safe environment for guests and staff. - Assist with facility management including game/activities and equipment maintenance. - Hold teams accountable to established policies, standards and procedures - Support colleagues at peak times and undertake any operational duty which might be reasonably required. - Lead the completion of End of Day reporting at the close of business; collect, audit and securely deposit daily revenue. - Support new hire and on-going training to ensure the staff has strong position skill abilities, product knowledge and provide friendly guest service. - Help manage performance by coaching in the moment and using corrective/disciplinary action, as needed.Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
Vacancy posted 4 days ago
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