Senior Portfolio Operations Manager

Senior Portfolio Operations Manager

Position Open: 1 May 2026

Position Close: Until Filled

JOB ANNOUNCEMENT

Metropolitan Development and Housing Agency (MDHA) Nashville, TN

MDHA serves Nashville and Davidson County. The mission of MDHA is to create quality affordable housing opportunities, support neighborhoods, strengthen communities, and help build a greater Nashville.

MDHA employs over 300 staff members, has a budget of $215 million, and houses approximately 30,000 people, primarily through nearly 8,000 Section 8 Vouchers and over 6,800 apartments, which are mainly Project-Based Rental Assistance (PBRA) units, at 39 properties. MDHA is a housing authority, a community development agency, and a redevelopment agency.

Position Summary

Reporting to the Assistant Director of Property Management Operations, this role provides strategic oversight and operational leadership for a diverse real estate portfolio. The position leverages advanced data analytics, intelligent technology platforms, and predictive insights to optimize financial performance, streamline operations, and elevate the resident experience. Key responsibilities include assisting in maintaining compliance, efficiency, and high-quality communities through innovative technology-enabled solutions. Performs additional duties assigned to support organizational objectives.

Typical Duties

• Financial Management
• Leadership/Supervision
• Tenant/Property Management
• Data Analysis
• Other Job Requirements

Minimum Qualifications

Bachelor's degree or master's degree in business administration, Real Estate, Finance, Accounting, or related field, and five (5) years' experience in multi-family property management with troubled and layered financing assets. In-depth knowledge of programs and procedures relating to property management for assisted properties, Low Income Housing Tax Credit deals, Mixed Income financing and management, and other related federal housing programs.

Valid Tennessee driver's license

Have obtained or within one year of hire, Tax Credit Specialist (TCS), Certified Occupancy Specialist (COS), Certified Financial Specialist (CFS), Certified Blended Occupancy Specialist (BOS), Certified HOME Compliance Specialist (HCS), and IREM (Institute of Real Estate Management) DPM Designation.

Preferred Experience, Knowledge, Skills, and Abilities

Interpersonal Skills

• Ability to maintain required records such as tenant files, vacancy reports, etc.
• Ability to prepare clear, concise reports on property management and employee issues, and make appropriate recommendations within the scope of responsibility.
• Strong verbal/written communication skills
• Ability to establish and maintain effective working relationships with peers, subordinates, supervisors, executive leaders, and residents,
• Considerable skill in problem solving, conflict resolution, and dealing with confidential information/situations.
• Ability to plan, lead, and create solutions to matters of importance.
• Strong direct interpersonal skills and abilities to make timely decisions using analytical skills

Technical Expertise

• Knowledge of Property Management policies and procedures
• Knowledge of Department of Housing and Urban Development ("HUD") rules and regulations, Fair Housing Laws, Davidson County's Landlord Tenant Law, and OSHA Standards.
• Basic knowledge of building maintenance, fire prevention, and liability reduction principles.
• Proficient in Yardi.
• Proficiency at multi-tasking, demonstrated expertise in managing multiple complex projects simultaneously, in addition to managing day-to-day operations.
• Results oriented that have displayed the ability to excel in an unstructured environment and complete tasks according to outstanding instructions and deadlines.
• Knowledge of third-party nonprofit agencies that aid and serve residents.
• Working knowledge of Federally assisted housing regulations.

Resilience

Willingness, mental and physical ability to perform the duties involved in this classification, ability to perform work with or without accommodation that requires sitting, standing, and walking, dexterity of hands and clarity of vision, speech and hearing, and powers of observation, and other physical duties as required.

Financial Skills

Knowledge and ability to manage financial operations for property administration.

The Metropolitan Development and Housing Agency is an equal opportunity employer and hires regardless of race, color, national origin, sex, sexual orientation, gender identity, age, religion, and disability, genetic information, or any other legally protected status.

Apply Here. Upon reviewing all applications submitted for job openings, the Human Resources Office will notify selected applicants of their personal interviews. Applicants selected for a position must successfully pass a pre-hire physical examination and drug screening to be hired. MDHA is certified by the State of Tennessee as a Drug Free Workplace