Data Management Specialist

Data Management SpecialistFull-Time | Data Entry & Customer Support | On-SiteAbout the CompanyEmergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long-term career opportunities in a critical, life-safety industry.Position SummaryThe Data Management Specialist plays a key role in maintaining accurate customer account information while supporting both internal teams and external clients. This position is responsible for entering and updating subscriber data, assisting with account setup, and providing customer support related to account management systems.This role requires strong attention to detail, the ability to navigate complex systems, and a commitment to delivering a high level of service. The Data Management Specialist serves as a reliable resource for customers by answering questions, troubleshooting issues, and ensuring account information is accurate and up to date.Key ResponsibilitiesData Entry & Account ManagementAccurately enter new subscriber account data and update existing recordsMaintain and verify account information for accuracy and completenessNavigate internal systems to manage customer account data efficientlyEnsure data integrity and compliance with company standardsCustomer Support & CommunicationProvide support to customers via phone and emailAssist with account setup and portal navigationTroubleshoot account or access-related issuesAnswer questions related to processes, procedures, and servicesDeliver high-quality service through clear and professional communicationIssue Resolution & CoordinationIdentify and escalate complex issues to the appropriate departmentsCollaborate with internal teams to resolve customer concernsFollow up to ensure timely resolution of requestsPerformance & ComplianceMaintain strict confidentiality of customer and company dataMeet daily productivity and accuracy expectationsFollow established processes and data handling proceduresSkills & QualitiesStrong attention to detail and accuracyExcellent communication and customer service skillsHighly organized with the ability to manage multiple tasksAbility to follow structured processes and proceduresStrong problem-solving and troubleshooting skillsComfortable working both independently and in a team environmentAdaptable in a fast-paced settingExperiencePrevious experience in data entry, customer service, or administrative support preferredExperience working with account management systems or databases is a plusEducation & RequirementsHigh school diploma or equivalent requiredProficiency in Microsoft Office (Excel, Word)Ability to maintain confidentiality when handling sensitive informationReliable commute to Des Plaines, ILBenefitsMedical, dental, and vision insuranceSTD, pet insurance and morePaid time offIncentive and bonus programsRetirement plan options/401KCareer growth and advancement opportunitiesPhysical & Work RequirementsAbility to sit/stand for extended periods at a computer workstationAbility to speak clearly and listen attentively for prolonged periodsAbility to view computer screens and read information accurately, including small textAbility to use multiple screens, a keyboard, mouse, and telephone simultaneouslyAbility to input data accurately while speaking with callersAbility to multitask, remain alert, and maintain focus during repetitive tasksAbility to respond quickly and calmly to urgent or emergency situationsEqual Opportunity EmployerWe are committed to providing an inclusive and professional workplace. Employment decisions are based on qualifications, merit, and business needs, without regard to any status protected by applicable law. #J-18808-Ljbffr Emergency 24 Inc