Account Manager - Commercial Lines

Join us at Towne Insurance! Your Career. Your Future. Your Towne. Towne Insurance is hiring a Commercial Lines Account Manager to join our Charlotte team. The Commercial Lines Account Manager is responsible for providing professional service to new and existing clients in a timely and accurate manner. About The Role Works closely with risk advisors and other Towne personnel on all aspects of client service, marketing, and renewal. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and Towne colleagues, resulting in a rate of account retention that meets or exceeds expectations. Answers telephone calls from insured customers and enquires about endorsement requests, cancellations, remarkets/rewrites, claims, and other service inquiries. Utilizes sales and customer service skills to listen effectively, build rapport, develop needs, provide solutions, and improve client policy retention. Effectively utilizes selected third‑party systems for customer handling (e.g., carrier sites, Applied Epic). Ensures that all endorsements, audits, cancellations, claims, finance agreements, certificates, and other customer requests are handled in an accurate and timely manner according to procedures. Skills and Experience You’ll Need Excellent oral and written communication skills. Strong attention to detail, organization, and prioritization skills. Computer skills (Word, Outlook, Excel). Active P&C license or ability to obtain upon hire, and prior experience in the commercial lines insurance industry. Bonus Points If You Have 3+ years of experience in commercial lines account management. Experience with agency management systems, preferably Applied Epic. What We Offer Excellent growth and advancement opportunities Competitive pay based on experience Health, vision, dental, and Employee Assistance Program Paid time off to include holidays, PTO, sick leave, and bereavement Profit Sharing Continuing education opportunities 401K & Employer Matching Employee discounts Identity theft protection Tuition Reimbursement Paid Training Opportunities Paid Parental Leave Wellness Plan Volunteer Opportunities #J-18808-Ljbffr Towne Insurance