Elevator Installation Technician

Job Description

Job Description

We are seeking an-home Elevator Installation Technician. This person can be located outside of our area because they will be traveling 75% on the time. The salary is $60 - $70k and the schedule is flexible.

**About the Role

**

As a key member of our technical support and training team, you’ll provide in-person and virtual training, conduct on-site dealer visits, and deliver top-tier troubleshooting and support. This is a dynamic role involving regular travel, hands-on instruction, and plenty of interaction with our valued partners.

**Primary Responsibilities:

**

• Conduct training sessions (in-person in Sarasota, FL, virtually, or on-site at dealer locations)

• Deliver phone and email support for installation, service, and product questions

• Lead facility and field training for homelifts and elevator products

• Create sales orders and process return material authorizations for repair parts

• Assist in the development and review of technical documents and training materials

• Support technical support and training teams with special projects as needed

**Key Accountabilities

**

• Able to explain complex concepts in a simple manner

• Strong interpersonal skills – written and verbal

• Able to speak confidently in front of small groups

• Knowledge of current training techniques and tools including webinars, video, and interactive learning

• Knowledge of computer applications, including the Internet, Google platform, and Microsoft Office applications

• Complete understanding of homelift, vertical platform lift, or elevator technology

• Understanding of electrical and mechanical systems

• Understanding of the homelift market, preferably shaftless, and end-customer issues

• Ability to read and understand schematics

• Ability to organize travel, and be able to travel for at least two weeks at a time

• Ability to prioritize and manage multiple customer issues

• Must possess a valid driver's license and be willing to travel with varied notice

• Provide outstanding customer support, communicate with dealers via the phone, email, and face to face interpreting their concerns whether it is installation, or service, or training issues.

• Attend, support, and lead facility or field training sessions for elevators.

• Support the training and technical support teams.

• Create sales orders and return material authorizations on repair parts.

• Provide information about products, services and application information.

• Develop or review technical documents as needed.

**Experience & Education:

**

1–2 years in a customer-facing role, ideally with technical products

Associate degree or trade certification in a technical field; or 4+ years of relevant experience; or equivalent combination of education and experience

**Skills & Qualifications:

**

• Ability to explain technical concepts clearly and simply

• Confident and comfortable speaking to small groups

• Strong written and verbal communication skills

• Proficiency with digital tools: webinars, video, interactive learning

• Familiarity with the Google platform and Microsoft Office Suite

• Strong understanding of homelifts, vertical platform lifts, or elevator systems

• Working knowledge of electrical and mechanical systems

• Ability to read and interpret schematics

• Well-organized, able to manage travel and prioritize multiple issues

• Valid driver’s license and willingness to travel as needed

• Provide outstanding customer support, communicate with dealers via the phone, email, and face to face interpreting their concerns whether it is installation, or service, or training issues.