Call Center Sales Supervisor

Job Description

Job Description

OnPoint CX Solutions is growing, and we're looking for a motivated Call Center Sales Supervisor to lead, coach, and develop a team of approximately 8 sales agents in our Henderson office.

This is a hands-on leadership role for someone who enjoys driving results, developing talent, and building high-performing sales teams. You'll work directly with agents on the sales floor, providing coaching, call support, and real-time feedback while helping your team achieve and exceed sales goals.

We believe great sales leaders lead by example. Before taking responsibility for a team, all incoming supervisors must demonstrate their own ability to successfully sell our products and services through our structured training and development process.

Why Join OnPoint CX Solutions?

• $17.50 per hour with weekly pay
• Employer-funded health insurance reimbursement (ICHRA) available after 90 days
• Performance-based bonuses
• Structured leadership training and ongoing support
• Career advancement opportunities within a growing company
• High-energy, team-oriented work environment

What You'll Do

• Lead, coach, and support a team of approximately 8 sales agents
• Monitor live and recorded calls and provide real-time coaching
• Assist agents with objection handling, sales strategies, and closing sales
• Hold team members accountable for attendance, productivity, KPIs, and sales goals
• Track daily and weekly team performance metrics
• Identify coaching and training opportunities to improve results
• Communicate team performance updates and recommendations to leadership
• Foster a positive, competitive, and performance-driven team culture
• Support future team growth and development initiatives

Our Supervisor Training & Development Process
At OnPoint CX Solutions, our supervisors lead by example. Before being assigned a team, all incoming supervisors must complete agent training and demonstrate successful sales performance on both residential and commercial campaigns. Once sales proficiency is established, they will complete supervisor administrative training and work alongside an experienced supervisor before taking on their own team. This is a hands-on leadership role where supervisors remain actively involved in sales, coaching, and helping agents close deals.

What We're Looking For

• Strong sales experience required
• Previous leadership, floor lead, coaching, or supervisory experience preferred
• Proven ability to motivate, coach, and develop sales talent
• Willingness to demonstrate personal sales performance before assuming team leadership responsibilities
• Strong communication, organization, and problem-solving skills
• Comfortable providing real-time feedback and support in a fast-paced environment
• Ability to multitask and manage multiple priorities effectively
• Experience using CRM systems, call center software, and multiple computer applications
• Reliable, accountable, and results-driven mindset
• Open availability required; schedules may vary based on business needs. Typical schedule is Monday–Friday, 6:00 AM–2:30 PM
• Ability to work on-site at our Henderson, NV location

About OnPoint CX Solutions
OnPoint CX Solutions is a growing call center and business process outsourcing company specializing in sales, customer care, retention, and support services within the energy industry. Our success is built on strong leadership, high-performing teams, and a commitment to helping both customers and employees succeed.

If you're a sales-driven leader who enjoys coaching others, building successful teams, and growing your career with an expanding company, we encourage you to apply today.

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